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Elementor is freezing - by Jānis Strods

This topic has 13 replies, 3 voices, and was last updated 5 years, 3 months ago ago by Olga Barlow

Jānis Strods

Participant

June 17, 2020 at 10:23
Hi! I got problem with elementor and Xstore core plugin!
looks that they are conflicting, and elementor are loading all the time.

I have elementor last version,
Pro elementor last version,
Elementor header biulder.

troubleshooting done:
*checked all conflicting plugins, every one works well except xstore core plugin,
* added extra content to .htaccess File

<em><IfModule mod_substitute.c> SubstituteMaxLineLength 30m </IfModule> LimitRequestBody 9999999</em>

* recovered .htaccess File

is there pssibility to limit Xstore Core plugin features that are included in Elementor?
Please, contact administrator
for this information.
#241101 Copied Theme version: 6.3.5 WooCommerce version: 5.4.2
12 Answers

Rose Tyler

Support staff

June 17, 2020 at 13:27

Hello,

Provide temporary wp-admin and FTP access + describe the problem in more detail.

Regards

#241121 Copied

Jānis Strods

Participant

June 18, 2020 at 07:32

Hello!
Elementor is showing loading sign, its not possible to work with it.
after disabling Xstore core plugin, elementor works well.
all plugins disabled, except Xstore core and elementor plugins.

accsess in private content are..

Please contact administrator
for this information.

#241211 Copied

Jānis Strods

Participant

June 18, 2020 at 08:39

Troubleshooting methodology:
1. put elementor in save mode – works well
2. disable all plugins – works well
3. enable only Xstore Core plugin – loading forever
4. Its no browser fault.
5. chasing disabled
6. server resources – more than enought.
7. clean install – same thing.
8. elementor: Switch Editor Loader Method enable/ disable – same error.
9. it affects also new created pages with elementor, static bloks, posts, headers, footer, nothing cannot be edited while Xcore plugin in on

#241223 Copied

Rose Tyler

Support staff

June 18, 2020 at 11:07

Hello,

Thank you for the reply.
We can’t connect to your FTP – Error: Critical error: Could not connect to server
Please check the credentials.

Regards

#241252 Copied

Jānis Strods

Participant

June 18, 2020 at 11:40

sorry! previous post edited – working.

#241257 Copied

Olga Barlow

Participant

June 18, 2020 at 15:56

Hello,

We have found a temporary solution. It removed the freezing but did not solve the main reason of the problem. You can continue your work but, please, don’t change access to your accounts. We’ll continue working of fix of the core problem and I’ll inform you once we find a good-working solution.

Regards

#241297 Copied

Jānis Strods

Participant

June 23, 2020 at 13:40

Hello Olga! Thank you for your efforts!
At the moment everything works well, have you found a permanent solution, or its still temporary?
Looks that Xstore Core plugin have an update to , should i update or not yet?

#241821 Copied

Olga Barlow

Participant

June 25, 2020 at 16:17

Hello,

It’s a temporary solution. We are working on a module with Ajax for the choosing products that will fix the issue but it takes a little bit more time than we expected.

Regards

#242130 Copied

Jānis Strods

Participant

August 4, 2020 at 14:27

Hello! Olga! after critical Xstore theme update we are back again!
Xstore confilcting with elementor.

P.S.
accsess havent been changed!
can i get your temporary solution, for future needs?

#246513 Copied

Rose Tyler

Support staff

August 5, 2020 at 07:46

Hello,

The fix was added. Please check.

Regards

#246599 Copied

Jānis Strods

Participant

August 17, 2020 at 11:50

hello! you fix was working till update! now i updated to WP 5.5 and we are back again!
after 100 days I am doomed without your support! i don’t want to be dependable on you after 100 days!
is there a permanent fix for this problem?

#248166 Copied

Olga Barlow

Participant

August 17, 2020 at 12:08

Hello,

We are very sorry because of this. We’ll release the permanent fix of the issue in the 7.0 version of our theme that coming soon. We made the temporary fix on your site to avoid waiting of the new theme update for you. So, please, don’t update XStore core plugin till the release of the new version of the theme and plugin! I have added the fix again.

Also, don’t afraid that you’ll be without help once your support expired. We never leave the customers in trouble even if they don’t have a valid support period if the issue is related to our theme bug. You’ll be able to contact us using the contact form and always get the answer and assistance.

Regards

#248168 Copied
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