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Elementor Infinite Scroll is not working in products grid

This topic has 9 replies, 4 voices, and was last updated 2 months, 2 weeks ago ago by Andrew Mitchell

  • Avatar: Eslam
    Eslam
    Participant
    February 15, 2025 at 13:41

    I have the shop page pagination set to default
    I have elementor Products Archive page active with Archive products with pagination set to infint scroll and the page is working well.
    The problem is in home page with Elementor product grid. The ajax pagination of “1 2 3 ..” and “Load more” and infinit scroll all not woking. Only “1 2 3 ..” without ajax is working but it is not user friendly.
    I noticed errors on console in home page after infinit scroll loading nothing “Ajax error: cannot get products result”
    Also i notice error “jquery.min.js?ver=3.7.1:2
    POST https://khokhahome.com/wp-admin/admin-ajax.php 429 (Too Many Requests)” in home in shop pages

    #434413 Copied Theme version: 9.4.7
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2025 at 09:12

    Hello, Eslam,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #434447 Copied
    Avatar: Eslam
    Eslam
    Participant
    February 20, 2025 at 18:25

    Here is the requested access

    Please contact administrator
    for this information.
    #434906 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 21, 2025 at 15:38

    Dear @Eslam,

    I hope you are doing well.

    It appears that an incorrect value has been set in your server settings, as indicated in the following screenshot: https://prnt.sc/uyKqjTnkqWfa. Additionally, the same value is reflected in the System Status of Elementor: https://prnt.sc/DgptfKuMO26V.

    We kindly request you to contact your hosting provider to correct these values. Once the necessary adjustments have been made, please check if the issue persists. If the problem continues, we will be happy to explore alternative solutions for you.

    At this stage, resolving the memory limit issue may help fix the infinite loading of products.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    8Theme Team

    #434985 Copied
    Avatar: Eslam
    Eslam
    Participant
    February 22, 2025 at 10:41

    Nothing wrong in 1073741824. Accordg to php specification it is in bytes as integer. If you devided by 1024 then 1024 it will equal 1024MB which is quite enough for our theme test. You can review specs from here https://www.php.net/manual/en/ini.core.php#ini.memory-limit
    Regarding the host it is quit common reputable company and all theme functions are working well except this important feature which i need.

    Files is visible for topic creator and
    support staff only.
    #435044 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 24, 2025 at 14:03

    Dear @Eslam,

    Could you please check the products on home page now?

    We have re-saved the home page content because it previously had a broken structure that prevented the newly loaded products from displaying correctly.

    Thank you for your time and assistance.

    Best regards,
    Jack Richardson
    8Theme Team

    #435174 Copied
    Avatar: Eslam
    Eslam
    Participant
    February 26, 2025 at 22:44

    It is working now. But now i have other ajax problem. The quick view on store page generate a panel with ajax error message Here is images
    https://i.postimg.cc/vH6sDT2d/1.jpg
    https://i.postimg.cc/v8KyQfzz/2.jpg
    Thanks in advace

    #435561 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 27, 2025 at 09:14

    Dear @Eslam,

    We hope you are doing well.

    We kindly recommend creating separate topics for different questions to ensure clarity and efficiency in addressing your concerns.

    Additionally, we have reviewed your website and were unable to identify the reported issue. Please refer to the following screenshot for reference: https://gyazo.com/d49304053f55ff8eedf91fafe2e90b35.

    To further investigate, could you please deactivate any cache plugins and clear the CDN on your end? This will allow us to check the website with caching disabled.

    Thank you for your cooperation. We look forward to your response.

    Best regards,
    Jack Richardson
    8Theme Team

    #435595 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 1, 2025 at 22:14

    Dear Eslam,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #435893 Copied
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The issue related to '‘Elementor Infinite Scroll is not working in products grid’' has been successfully resolved, and the topic is now closed for further responses

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