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Elementor Editor doesn't work on demo pages

This topic has 8 replies, 3 voices, and was last updated 5 years, 4 months ago ago by Olga Barlow

Slaven Pejic

Participant

August 14, 2020 at 10:29

Hey, installed the xStore default demo for Elementor, but cannot edit any page. It’s just blank screen on any demo page. Disabled the WpBakery mega addon.
Latest version of WP and Elementor.
Are there any more conflicting plugins?

Edit: OK i troubleshooted a little bit, and started Elementor in safe mode and it loads.
Problem is with xStore Core plugin! When i disable it Elementor loads normally, when it’s enabled, i get the Grey screen of death infinite loading.

#247843 Copied Theme version: 6.3.9.1 WooCommerce version: 4.3.3

7 Answers

Olga Barlow

Participant

August 14, 2020 at 12:51

Hello,

Take our apologies if you faced any inconvenience using our theme. Could you, please, provide us with temporary WP Dashboard access to your site to check and help you?
Point is that WordPress released the new update 5.5 which crashed a lot of plugins and themes. We do our best to fix these compatibility issues and to release the new cool update 7.0 that will include a number of awesome features useful for site developers and regular users.

Regards

#247873 Copied

Slaven Pejic

Participant

August 14, 2020 at 15:02

Sent you on private.

Please contact administrator
for this information.

#247903 Copied

Olga Barlow

Participant

August 14, 2020 at 17:22

Hello,

It seems that problem is more complicated than we expected. Could you, please, also provide us with FTP access?
And provide server error logs.

Regards

#247921 Copied

Slaven Pejic

Participant

August 14, 2020 at 18:12

Sent. Tell me if it’s ok.

Please contact administrator
for this information.

#247933 Copied

Rose Tyler

Support staff

August 15, 2020 at 09:18

Hello,

I’ve passed this question to one from our technician team. You may face a delay in answering due to the weekend, please be patient.
Meanwhile, contact your hosting provider support and ask hor help with “Permission denied” from your logs.

Regards

#247995 Copied

Slaven Pejic

Participant

August 15, 2020 at 11:17

What kind of logs do you need?

I’ve sent you the error logs from cPanel and I’m sending you also the php error logs from the root directory of my domain.

They cannot grant access to the global logs of the servers as I’m located on a shared hosting environment.

Edit : They told me that there is no .htaccess file at my “fonts” sub directory.
I checked my wp-content folder and there is a .htaccess file but it’s empty, 0kb

Please contact administrator
for this information.

#248008 Copied

Olga Barlow

Participant

August 17, 2020 at 08:58

Hello,

Take m apologies for the delay in answering. I was out of the office. Try to edit the page now.
It works http://prntscr.com/u0tehh

Regards

#248156 Copied
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The issue related to '‘Elementor Editor doesn't work on demo pages’' has been successfully resolved, and the topic is now closed for further responses

Elementor Editor doesn't work on demo pages

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