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Elementor editor cant load and server error 500 when publishing

This topic has 2 replies, 2 voices, and was last updated 1 months ago ago by Andrew Mitchell

aleksandard1

Participant

May 31, 2025 at 16:45

I have problem when i try to edit something through Elementor. Editor constantly loads, i can edit only if i first go to edit footer and than editor loads normaly, than i can make changes, but when i click publish there is notification – server error 500.

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1 Answer

Andrew Mitchell

Support staff

May 31, 2025 at 17:09

Hi aleksandard1,

Thank you for reaching out to us.

We’re sorry to hear that you’re experiencing difficulties while using Elementor. The issue you described—where the editor continuously loads and results in a 500 server error upon publishing—may be related to server configuration, plugin conflicts, or memory limits.

To assist you better, please try the following steps:

1. Increase PHP Memory Limit:
Ensure your server has at least 256MB of PHP memory. If you’re unsure how to do this, your hosting provider should be able to assist.

2. Check for Plugin Conflicts:
Temporarily deactivate all third-party plugins except for Elementor and any required theme plugins. Then, try editing a page again. If the issue is resolved, reactivate the plugins one by one to identify the conflicting one.

3. Enable Debug Mode:
Enable WordPress debug mode by adding the following lines to your wp-config.php file:

define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);

This will generate a debug log in wp-content/debug.log, which may provide more insight into the error.

4. Update Everything:
Please ensure that WordPress, your theme, Elementor, and all plugins are updated to their latest versions.

5. Check Server Error Logs:
A 500 error is a general server error. We recommend checking your server error logs or contacting your hosting provider for more detailed information.

6. Disable Unused Widgets in Elementor:
Please disable any Elementor widgets that are not in use. You can do this by navigating to Elementor → Element Manager. (Please see the attached screenshots for guidance.)

If the issue persists after following the steps above, kindly provide us with temporary wp-admin access and FTP credentials via the private area of our support platform. This will allow us to investigate the issue more thoroughly.

We appreciate your patience and are committed to resolving this issue for you as quickly as possible.

Best regards,
8Theme’s Team

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