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Elementer “died” and I can’t get it working again

This topic has 3 replies, 3 voices, and was last updated 5 months ago ago by Andrew Mitchell

  • Avatar: Boddicker
    Boddicker
    Participant
    January 4, 2025 at 05:04

    Hi
    I can’t be able to use Elementer any longer.

    No matter what page I want to edit, I only get a black screen (see photo. ;))

    I’ve tried to deactivate every plugin I’ve installed, but it doesn’t work.

    I even uninstalled Elementor…

    Is there something in Xstore that might have done it?

    Files is visible for topic creator and
    support staff only.
    #429487 Copied Theme version: 9.4.6
    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 4, 2025 at 06:09

    Hello, @Boddicker,

    Thank you for contacting us and for using XStore.

    After thoroughly reviewing your website, we did not identify any issues on our end. It appears that the problem may be related to a cache issue on your browser. We kindly request that you clear your browser cache and check the website again.

    To assist you further, we have recorded a video for your reference. You can access the video in the private content area.

    Should you have any additional questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #429492 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 4, 2025 at 09:12

    Dear Boddicker,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #429499 Copied
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