Hello @bl4cKb3ltsh0p,
We apologize for any inconvenience this may have caused. In order to assist you in resolving this issue, we kindly request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
And a screenshot of the issue, you may upload the screenshots to https://postimages.org/ and paste the links here.
We kindly suggest that you create a new topic and share the requested information there, as this is a public topic and another customer’s topic, and confidentiality may be compromised.
Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.
We thank you for your cooperation and look forward to hearing from you soon.
Best Regards,
8Theme’s Team
