Edit product category element not working

This topic has 9 replies, 4 voices, and was last updated 1 month, 3 weeks ago ago by Tony Rodriguez

  • Avatar: Arka Sarkar
    Arka Sarkar
    Participant
    December 3, 2025 at 21:45

    Unable to select category as there is no option available in edit product category element.

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    support staff only.
    8 Answers
    Avatar: Samir Malik
    Samir Malik
    Support staff
    December 4, 2025 at 02:20

    Hello, Arka,

    Could you please resend your administrator account credentials (username and password)?

    The account provided in the private content area is no longer working.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Arka Sarkar
    Arka Sarkar
    Participant
    December 4, 2025 at 20:32

    Please check. i am not able to select any category to show, it is showing no category found.

    Please contact administrator
    for this information.
    Avatar: Samir Malik
    Samir Malik
    Support staff
    December 5, 2025 at 04:47

    Dear Arka,

    We were unable to reproduce this issue on our end.

    We recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser cache and check again, as one of these additional plugins may be causing the problem.

    Additionally, we have experienced occasional difficulty accessing your website, as shown here: https://prnt.sc/OyCS3nca0DHR

    Please let us know the results.

    Best regards,
    The 8Theme Team

    Avatar: Arka Sarkar
    Arka Sarkar
    Participant
    December 5, 2025 at 23:15

    I have another website lacylayers.in, which is running on a separate license where auto-updates were previously disabled.

    Upon investigation, I found that the product element I was using has been officially deprecated (as noted in the attached Picture 1).

    The deprecated element allowed for very specific category selection using a “+” symbol within the category option (as shown in Picture 2), which I rely on to display particular product categories.

    Your documentation suggested that we transition to one of the three replacement product elements. However, I have checked all three of the recommended replacement elements (referenced in Pictures 3, 4, and 5) and found the following critical discrepancy:

    The replacement elements do include a general Category option.

    Crucially, all three replacement elements are missing the “+” symbol functionality that was present in the old element, preventing me from selectively choosing specific categories.

    This missing feature is a significant hindrance to my site’s functionality, as it seems the recommended replacements do not offer a full, equivalent alternative to the deprecated product element.

    Please investigate why the crucial category selection mechanism (the “+” symbol) is absent from all three current replacement elements and advise on how I can restore this necessary functionality.

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 6, 2025 at 14:21

    Hello @Arka Sarkar,

    Thank you for reaching out to us.

    Please apply patches – https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/, and check the categories selection that should work correctly then.

    If you still need our assistance, please, attach in private content the temporary wp-admin access to your web-site.

    Warm Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Arka Sarkar
    Arka Sarkar
    Participant
    December 6, 2025 at 19:40

    Yes, it’s working now.
    Thank you.

    Files is visible for topic creator and
    support staff only.
    Avatar: Arka Sarkar
    Arka Sarkar
    Participant
    December 6, 2025 at 19:40

    Thanks for the support! My topic “edit product category element not working” has been successfully resolved.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 6, 2025 at 19:40

    Dear Arka Sarkar,

    It’s great having you in our WordPress & WooCommerce community!

    Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

    Together, we grow stronger with every release.

    Topic closed.
    The 8Theme Team

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The issue related to '‘edit product category element not working’' has been successfully resolved, and the topic is now closed for further responses

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