Edit post function is this support forum is broken

This topic has 13 replies, 4 voices, and was last updated 9 years, 10 months ago ago by Eva Kemp

  • Avatar: Royalty
    Royalty
    Participant
    January 26, 2016 at 13:46

    Hello,
    I wrote this already a few times in several threads but as you havent fixed this yet, I create this post.
    Since many weeks, the “Edit” button in this support forum doesnt work anymore. Whenever I would like to edit a just published post and press the “Edit” button, it says “You cannot create new topics.”
    Would be great if you could fix this. Thank you.

    12 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 29, 2016 at 11:37

    Hello,

    We added possibility to edit posts on support forum. Please check.

    Best regards,
    Jack Richardson.

    Avatar: Royalty
    Royalty
    Participant
    January 29, 2016 at 20:00

    Its still not working. Clicking the edit button says: “You cannot reply to this topic.

    Avatar: Eva
    Eva Kemp
    Participant
    January 30, 2016 at 09:18

    Hello,

    Please show a screenshot where exactly you see this error.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Royalty
    Royalty
    Participant
    January 31, 2016 at 18:35

    When I publish a reply, there are two buttons under it: Edit and Reply. The Reply Buttons brings me to the reply window. The Edit button brings me to a page that says “You cannot reply to this topic.”

    Avatar: Eva
    Eva Kemp
    Participant
    February 1, 2016 at 10:45

    Hello,

    Please provide us with the screenshot that we asked in the previous post.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Royalty
    Royalty
    Participant
    February 2, 2016 at 13:19

    Ok, so this post is just to take the screenshot of and to see the edit button.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2016 at 13:42

    Hello,

    We can’t replicate the issue with “Edit” link on the forum, that’s why we asked to show a screenshot of the error you see.
    Also if you don’t mind you can provide us with your credentials to support forum to check this problem.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Royalty
    Royalty
    Participant
    February 2, 2016 at 14:16
    Avatar: Royalty
    Royalty
    Participant
    February 2, 2016 at 14:18

    Sorry for the delay between my post and the screenshot, I had an important phone call in between. Hope you can replicate it now. Otherwise I will send you my credentials.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2016 at 08:17

    Hello,

    Check now, please.

    Regards

    Avatar: Royalty
    Royalty
    Participant
    February 5, 2016 at 12:25

    This is a test post 🙂
    Edit: Yes, now it works again! Thank you!

    Avatar: Eva
    Eva Kemp
    Participant
    February 5, 2016 at 13:44

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

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