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Drop down menu issue - by Myko007 - on WordPress WooCommerce support

This topic has 18 replies, 4 voices, and was last updated 4 years, 3 months ago ago by Rose Tyler

Myko007

Participant

March 11, 2021 at 09:37

Hello same question as earlier. The dropdown menu font is messed up and won’t change in settings please advice.

Thank you

#278773 Copied Theme version: 7.2.5

17 Answers

Olga Barlow

Participant

March 11, 2021 at 17:40

Hello,

Provide us with link to your site and temporary WP Dashboard access. We need to check the issue to tell you how to fix that.

Regards

#278865 Copied

Myko007

Participant

March 14, 2021 at 17:54

Thank you I got it sorted but now another thing, could you please tell me how to use and additional information tab in customizer of single product ?

#279270 Copied

Robert Hall

Participant

March 15, 2021 at 08:01

Hello Myko007

Thank you so much for your kind words.

This is the default WooCommerce tab, it’s not our theme feature.

The “Additional Information” tab will only show if the product has weight, dimensions or attributes (with “Visible on the product page” checked).

https://docs.woocommerce.com/document/editing-product-data-tabs/#section-6

Robert Hall

#279290 Copied

Myko007

Participant

March 22, 2021 at 07:21

Thank you. Could you please comment on this too?

A single product page on a desktop shows in normal order however on responsive it comes up with whatever oder is in editors section. I mean its not coming up in usual order like title, product meta and the rest but image, related products and then title, product meta ect.. if sections are swapped then its becoming in wrong order on the desktop.

#280370 Copied

Olga Barlow

Participant

March 22, 2021 at 17:15

Hello,

Provide us with link to product where you have the issue. We need to inspect product to find the reason of the issue.

Regards

#280486 Copied

Myko007

Participant

March 26, 2021 at 09:40

This is on all products Olga. Also I am having an issue with filters by attribure they are not populating on the website in the right way or need a help with pagination and after filtering , clicking on a clear filters button all images becomes blank and the filters drop down is not working either. If you could tell me where can i attach a screenshot in here that be useful.

Thank you

#281130 Copied

Rose Tyler

Support staff

March 27, 2021 at 07:49

Hello,

Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.

Please provide URL of your site and temporary wp-admin access also. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#281309 Copied

Myko007

Participant

March 28, 2021 at 08:40

Hello, just added details as requested.
Thanks

Please contact administrator
for this information.

#281455 Copied

Rose Tyler

Support staff

March 28, 2021 at 12:46

Hello,

About single product page on mobile, I do not see any problem with order of elements – https://gyazo.com/80016f7f69b8e2b5150c2dffbc22761e Sections are displayed one by one https://prnt.sc/10y116n , and the sidebar is the latest one because it displayed as a static section – http://prntscr.com/10y13a8 It is similar for our demo – https://xstore.8theme.com/elementor/demos/niche-market02/product/wooden-classical-golden-chairs/

About filtering. Clear cache and check now.

Regards

#281485 Copied

Myko007

Participant

March 28, 2021 at 13:39

I can see you have aligned products too, thank you for looking the issue on Sunday much appreciated. However there is still an issue with filters they too wide i would like to have them smaller. https://prnt.sc/10y2p5q

Also I cannot manage to deal with menu its very messed and are far apart from each other although they make in the same way I am talking about the main menu.

Lastly for some reason 1 of category nor the products in there are showing any filters at all its the soft drinks one. Could you please have a look at this too? https://prnt.sc/10y2qax

Many thanks

#281498 Copied

Myko007

Participant

March 28, 2021 at 13:50

Could you please also enlighen me how a product atribute filters are working. Because if you choose say a product from a category in my case, then all the products pop up as it should however, the thilters cannot be changed they all show only that chosen product, nor the active button is avaibel to reset the filters. https://prnt.sc/10y2y01 its really confusing and there no option to move elsewhere..
Please advice
Thank you

#281500 Copied

Rose Tyler

Support staff

March 28, 2021 at 15:31

1) Theme Options > WooCommerce > Shop > Shop page filter > Widgets Columns For Filters Area > http://prntscr.com/10y58di
2) Check the Menu now. Let us know if you need any further assistance.
3) Provide URL of this page, please.
4) Provide temporary FTP access, so we can take a closer look at the problem.

Regards

#281512 Copied

Myko007

Participant

March 29, 2021 at 10:30

Thank you for reply.
Please find all the info attached

Menu – is very far appart can you please tell me how to make the padding sorted between those links ?

Thank you

Please contact administrator
for this information.

#281607 Copied

Myko007

Participant

March 29, 2021 at 11:02

The carousel is also apart could you please advice https://prnt.sc/10yw1iy

#281612 Copied

Rose Tyler

Support staff

March 29, 2021 at 13:44

Hello,

Please do not post a lot of questions in 1 topic, you can submit new here – https://www.8theme.com/forums/xstore-wordpress-support-forum/
2) Width of the Mega menu you can change here – http://prntscr.com/10yzrxr
3) Clear cache and check one more time – http://prntscr.com/10yzsj7
4) Thanks for access. I’ve passed your question to our technicians.
5) Custom carousel settings > Slider settings > Responsive settings

Regards

#281635 Copied

Myko007

Participant

March 29, 2021 at 15:08

Hi Sorry I didn’t know that, but will that into the account. And thanks for your response and assistance.

#281650 Copied

Rose Tyler

Support staff

April 1, 2021 at 13:16

Hello,

4) Have you changed credentials?
Update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache and check filters then.

Regards

#282124 Copied
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