Double loading of product lists on desktop website

This topic has 6 replies, 2 voices, and was last updated 1 weeks ago ago by Marion

  • Avatar: Marion
    Marion
    Participant
    June 26, 2025 at 06:48

    Hello support staff, I have two questions:
    1. It seems that the filtered product lists I have on the home page of my website are loading twice in desktop mode. In mobile mode everything seems fine.
    2. What can I do so that after go to another site (for example Datenschutz) and coming back to the home page, the product lists do not load again but show the previous loaded filtered selection?
    Thank you very much for your support!
    Marion

    5 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 26, 2025 at 07:17

    Hello, Marion,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: Marion
    Marion
    Participant
    June 26, 2025 at 08:53

    Thank you very much. I copy the wetransfer-Link to the Videos in the Private content area. Marion

    Content is visible for topic creator and
    support staff only.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 26, 2025 at 09:56

    Hello,

    At first glance, everything appears to be working correctly. Could you please provide more details about what exactly you are dissatisfied with and how you would prefer it to be changed?

    If the product loader is not to your liking, you have the option to disable it in the settings – https://prnt.sc/7pmrCChkdKhq

    Best regards,
    The 8Theme Team

    Avatar: Marion
    Marion
    Participant
    June 26, 2025 at 15:29

    Thank you, this was the point I was searching for. Thank you very much! Solved.

    Avatar: Marion
    Marion
    Participant
    June 26, 2025 at 15:30

    Thanks for the support! My topic “Double loading of product lists on desktop website” has been successfully resolved.

  • Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘Double loading of product lists on desktop website’' has been successfully resolved, and the topic is now closed for further responses

Helpful Topics

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.