Double lightbox ? on mobile - by Krzysztof

This topic has 6 replies, 3 voices, and was last updated 4 years, 2 months ago ago by Rose Tyler

  • Avatar: Krzysztof
    Krzysztof
    Participant
    March 26, 2021 at 18:48

    there is a strange issue with lightbox on mobile. when I click on image in gallery seems i have 2 layers of the lightbox … one with dark bkg (https://prnt.sc/10wcrn5) and second one looking like normal lightbox (https://prnt.sc/10wcrhh)
    On PC seems to be ok now.
    When lightbox is off in the theme settings i still do have this dark lightbox what is really strange 🙂
    Problem is that this requires closing image twice each time by clicking on X in top right corner.

    I did try to follow this sugestion https://www.8theme.com/topic/single-product-page-problems/#post-44243 but didn’t work for me.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 26, 2021 at 19:42

    Hello

    Thank you so much for contacting us!

    We have check your provided URL in different browser and we do not see any issue in light box. can you please send us a video screenshot where you are facing the issue.

    Robert Hall

    Avatar: Krzysztof
    Krzysztof
    Participant
    March 26, 2021 at 20:16

    that issue is on mobile only … in prv please see video link

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 09:08

    Hello,

    Edit a page using Elementor > http://prntscr.com/10gz33f > http://prntscr.com/10gz3ct > http://prntscr.com/10gz3na > Image Lightbox > Off

    Regards

    Avatar: Krzysztof
    Krzysztof
    Participant
    March 28, 2021 at 15:33

    problem solved 🙂 .. thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2021 at 16:03

    You’re welcome!

    Regards

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