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Double Header and broken menus after theme update

This topic has 11 replies, 3 voices, and was last updated 3 years, 5 months ago ago by CraigAburrow

  • Avatar: CraigAburrow
    CraigAburrow
    Participant
    August 3, 2021 at 21:18

    Since updating Xstore theme my website has a number of issues that I can’t find a way to resolve. The issues are the following:

    – Two main headers visible at all times on Desktop.
    – Mobile main menu ‘Burger’ icon not working.
    – Mobile bottom bar ‘Cart’ button not working.

    Any help will be very much appreciated! Thanks in advance 😀

    #297610 Copied Theme version: 8.0.2 WooCommerce version: 5.8
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 4, 2021 at 06:36

    Hello,

    Thanks for using our theme and for contacting us.
    – Please update the theme to 8.0.3 and Core plugin to 4.0.3.
    – If you have 2 logos on your site it means that you copied header.php file from the previous parent theme version to the child theme. Edit the child theme header.php file, compare it with the existing parent theme header.php, and add the necessary changes that we did in the latest version.
    Let us know if you need any further assistance.

    Regards

    #297630 Copied
    Avatar: CraigAburrow
    CraigAburrow
    Participant
    December 13, 2021 at 10:01

    Hi, I am still having the problem with the double menu after several updates. Please can you further clarify the steps that I need to take to fix this. Many thanks.

    #311708 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2021 at 10:40

    Hello,

    Could you provide temporary wp-admin access?
    Was the header.php file re-written via the child theme? If so, edit the child theme header.php file, compare it with the existing parent theme header.php, and add the necessary changes that we did in the latest version.
    Do you use cache plugin? Try to disable it and check then.

    Regards

    #311715 Copied
    Avatar: CraigAburrow
    CraigAburrow
    Participant
    December 13, 2021 at 11:54

    Cache plug in has been disabled, Temp access granted, thank you.

    Please contact administrator
    for this information.
    #311726 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 13, 2021 at 15:54

    Hello,

    Access is incorrect https://prnt.sc/22tiusb
    So, provide us with the correct pass to log in. Also, go to Theme Options > Custom CSS and make sure that you did not make any misprint there and that all the styles are ok. Because this issue appears because of incorrect custom as a rule (unclosed styles or something).

    Regards

    #311760 Copied
    Avatar: CraigAburrow
    CraigAburrow
    Participant
    December 13, 2021 at 16:01

    Correct details provided now, sorry 🙂

    Please contact administrator
    for this information.
    #311762 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2021 at 08:23

    Hello,

    Please set administrator role for the user, so we can access Theme Options, and so on.

    Regards

    #311802 Copied
    Avatar: CraigAburrow
    CraigAburrow
    Participant
    December 14, 2021 at 08:39

    Apologies, this has been changed to admin for you. Thanks.

    #311806 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2021 at 08:43

    Fixed. The problem was caused by unclosed } in your custom CSS code.

    Regards

    #311808 Copied
    Avatar: CraigAburrow
    CraigAburrow
    Participant
    December 14, 2021 at 09:48

    As you suggested but it was beyond my ability. Thank you so much for your kind help. Cheers, Craig.

    #311814 Copied
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The issue related to '‘Double Header and broken menus after theme update’' has been successfully resolved, and the topic is now closed for further responses

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