Does not load the product into the cart automatically when adding to it

This topic has 4 replies, 2 voices, and was last updated 10 months, 2 weeks ago ago by Rose Tyler

  • Avatar: menichetti
    menichetti
    Participant
    November 28, 2023 at 17:24

    good morning
    When the customer selects a product from the store and clicks add to cart, the page is not refreshed, only when they enter again the product appears in the cart.
    all the best

    https://prnt.sc/QqCb-urFkw6p
    https://prnt.sc/iVPmCpSKYhSx

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2023 at 14:40

    Hello, Menichetti,

    Thank you for contacting us.

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with WooPress https://www.8theme.com/demo/docs/woopress/Plugins/Included_Plugins , clear cache of browser and CDN cache, and check then. Maybe one of the additional plugins is a reason for the problem.

    Kind Regards,
    8theme team

    Avatar: menichetti
    menichetti
    Participant
    November 30, 2023 at 14:07

    hello
    I don’t understand what I have to do, could you explain it to me in a little more detail, thank you very much

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2023 at 12:02

    Hello, Menichetti,

    Thank you for your response.

    The problem on your site can be caused by an additional plugin, to check this, you need to do the next test:
    – go to Dashboard > Plugins > select all plugins, except these – https://www.8theme.com/demo/docs/woopress/Plugins/Included_Plugins and disable them – https://prnt.sc/qau2Iynnj2tA, then test if the problem persists. Let us know the result.

    In case the problem is independent of plugins, please provide temporary wp-admin access, so we can take a closer look.
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

  • Viewing 4 results - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.Log in/Sign up

8theme customization service
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.