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Does not load the product into the cart automatically when adding to it

This topic has 4 replies, 2 voices, and was last updated 4 months, 4 weeks ago ago by Rose Tyler

menichetti

Participant

November 28, 2023 at 17:24

good morning
When the customer selects a product from the store and clicks add to cart, the page is not refreshed, only when they enter again the product appears in the cart.
all the best

https://prnt.sc/QqCb-urFkw6p
https://prnt.sc/iVPmCpSKYhSx

#375074 Copied Theme version: 6.4.4 WooCommerce version: 8.3.1

3 Answers

Rose Tyler

Support staff

November 29, 2023 at 14:40

Hello, Menichetti,

Thank you for contacting us.

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with WooPress https://www.8theme.com/demo/docs/woopress/Plugins/Included_Plugins , clear cache of browser and CDN cache, and check then. Maybe one of the additional plugins is a reason for the problem.

Kind Regards,
8theme team

#375176 Copied

menichetti

Participant

November 30, 2023 at 14:07

hello
I don’t understand what I have to do, could you explain it to me in a little more detail, thank you very much

#375288 Copied

Rose Tyler

Support staff

December 1, 2023 at 12:02

Hello, Menichetti,

Thank you for your response.

The problem on your site can be caused by an additional plugin, to check this, you need to do the next test:
– go to Dashboard > Plugins > select all plugins, except these – https://www.8theme.com/demo/docs/woopress/Plugins/Included_Plugins and disable them – https://prnt.sc/qau2Iynnj2tA, then test if the problem persists. Let us know the result.

In case the problem is independent of plugins, please provide temporary wp-admin access, so we can take a closer look.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#375395 Copied
Tagged: automatic load failure, best selling, cart loading issue, product adding, woocommerce themes
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