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Discount applied to product even though i didnt add it

This topic has 12 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Jack Richardson

rayee

Participant

April 23, 2025 at 11:29

Hi,

When i add a product and go to checkout page, there is a discount on the product even though i did nothing to apply a discount.

Just add any product and go to checkout page.

I disabled your theme and set another theme and the problem stopped

Please, contact administrator
for this information.

#441579 Copied

11 Answers

Alex Carter

Support staff

April 23, 2025 at 12:37

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#441590 Copied

rayee

Participant

April 23, 2025 at 21:45

Please visit the link I gave and try to add 10 boxes of name card.

Before checkout, it is $150 (For the default options), when I add to cart and go to checkout page, it became $135. Where did this discount came about?

If I switch the theme, the discount is not there but if I use your theme, the discount is there

Please contact administrator
for this information.

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support staff only.

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Jack Richardson

Support staff

April 24, 2025 at 08:12

Dear @rayee,

We hope this message finds you well.

The discount you observed on your website was due to the “Quantity Discount” feature being enabled. You can find more information about this feature here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/.

For your convenience, we have temporarily deactivated this feature so that you can verify whether the discount is still being applied.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#441686 Copied

rayee

Participant

April 24, 2025 at 08:21

Hi

Yes, the problem have disappeared.

However, I have a new problem now. In the link I give, I click on customise button and just press add to cart and it shows 10 pieces as default . It should show 1 piece but I don’t know why it selected 10 pieces by default. Which part of the theme is related to this error?

Please contact administrator
for this information.

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#441687 Copied

Alex Carter

Support staff

April 24, 2025 at 10:39

Hello,

Here is what we see – https://prnt.sc/YRJGH-zEdIvg

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#441725 Copied

rayee

Participant

April 24, 2025 at 13:33

Attached is the video

Please contact administrator
for this information.

#441785 Copied

Jack Richardson

Support staff

April 24, 2025 at 15:19

Hello @rayee
Sorry but we don’t understand the issue you have. Below is attached a video from our testings.
Clearify your question in more details, if you have any issues.
Kind regards, Jack Richardson
The 8theme’s team

Files is visible for topic creator and
support staff only.

#441808 Copied

rayee

Participant

April 25, 2025 at 07:29

Hi

Please contact administrator
for this information.

#441871 Copied

Jack Richardson

Support staff

April 25, 2025 at 10:17

Dear @rayee,

Thank you for your message. We have followed the steps you provided during our testing but were unable to reproduce the issue.

Could you kindly clear your browser cache and check again? If the problem persists, we would greatly appreciate it if you could record a video of the issue using a screen recording extension on your computer, rather than a mobile phone. This will help us better understand the steps you are taking, as videos recorded on phones can sometimes be unclear or blurred.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#441897 Copied

rayee

Participant

April 26, 2025 at 05:25

Hi

I am not able to screen record but ive tried my best to take a video of the entire screen without any shaking by using a stabiliser. I hope this works.

Please contact administrator
for this information.

#441983 Copied

Jack Richardson

Support staff

April 26, 2025 at 09:54

Hello @rayee,

We hope this message finds you well.

We would like to suggest that you try performing the same actions using a different browser, as we have attempted to replicate the steps shown in your video and everything is functioning correctly on our end. We tested both while logged in and using incognito mode.

Additionally, you may also consider testing from a different device to further verify the results.

For your reference, we have attached a video demonstrating our testing process.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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