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Disappearing icons - by fredwerk - on WordPress WooCommerce support

This topic has 14 replies, 5 voices, and was last updated 9 years ago ago by Eva Kemp

fredwerk

Participant

January 17, 2015 at 10:06

Hi,

I have updated to the latest version of Legenda, however I noticed I lost all icons/symbols such as the Cart Checkout logo. It is showing a square symbol instead.

Thanks for checking: http://exclusivefashiondesigns.com/

#33986 Copied

13 Answers

Robert Hall

Support staff

January 17, 2015 at 10:41

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#33996 Copied

fredwerk

Participant

January 17, 2015 at 16:44

Please see Private Content

Please, contact administrator
for this information.

#34031 Copied

Eva Kemp

Support staff

January 17, 2015 at 17:39

Hello,

As I see icons are shown now:

Is your issue resolved?

Thank you.
Regards,
Eva Kemp.

#34035 Copied

nygardenworld

Participant

January 30, 2015 at 22:28

I have am having the same problem. Icons are showing up as squares

Please, contact administrator
for this information.

#38505 Copied

Robert Hall

Support staff

January 31, 2015 at 09:22

Hello @nygardenworld,

I’ve checked your site and icons are showing up well.

Regards,
Robert Hall.

#38526 Copied

mercy20

Participant

March 24, 2015 at 12:09

Hi,

I have updated to the latest version of Legenda, however I noticed I lost the cart icon on the right. I’m developing the site locally. Kindly show me how to solve this ASAP.

Many Thanks!

#51951 Copied Theme version: 2.6.3 WooCommerce version: 2.3.7

Eva Kemp

Support staff

March 24, 2015 at 12:40

Hello @mercy20,

Please give us access to wp-admin panel and FTP to check the issue.

Thank you.
Regards,
Eva Kemp.

#51967 Copied

mercy20

Participant

March 24, 2015 at 12:58

Hello Eva,

Like I said, I’m developing the site locally on my computer (using DesktopServer) and the only way I think you can have access is via a Video call or TeamViewer. I have also been unable to attach the screenshot for you to see.

Many Thanks.

#51978 Copied Theme version: 2.6.3 WooCommerce version: 2.3.7

Eva Kemp

Support staff

March 24, 2015 at 14:40

Hello @mercy20,

Sorry, but to investigate the issue we need to view your site.
As a solution you can try to remove “woocommerce” folder in the directory wp-content/themes/legenda and reupload it from the theme package of a new version.
Also try to disable 3rd-party plugins as they may cause conflicts.

Thank you.
Regards,
Eva Kemp.

#52010 Copied

mercy20

Participant

March 25, 2015 at 12:58

Hi Eva,

I still could not fix the issue like you advised. However, as soon as the site is LIVE on the server, I will be able to give you access to wp-admin panel and FTP to check the issue.

Many Thanks.

#52239 Copied Theme version: 2.6.3 WooCommerce version: 2.3.7

Eva Kemp

Support staff

March 25, 2015 at 13:01

Hello @mercy20,

We’ll look forward to your reply with the credentials.

Thank you.
Regards,
Eva Kemp.

#52240 Copied

mercy20

Participant

March 26, 2015 at 13:45

Hi Eva,

I solved the problem by navigating to Dashboard->Theme Options->Shop->Just Catalog->select OFF. Then the cart icon showed up in the right portion of the header.

Kind regards.

#52530 Copied Theme version: 2.6.3 WooCommerce version: 2.3.7

Eva Kemp

Support staff

March 26, 2015 at 14:23

Hello @mercy20,

We’re glad you’ve found the solution.
If there are any questions feel free to contact us.

Thank you.
Regards,
Eva Kemp.

#52542 Copied
Tagged: designs, disappearing icons, responsive, seo friendly, templates, woocommerce, wordpress
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