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Disappeared values near the theme's functions

This topic has 12 replies, 3 voices, and was last updated 7 years, 8 months ago ago by Robert Hall

Greta

Participant

August 23, 2016 at 14:26

I have disappeared values near the theme’s functions … I put a link and in private credits, thank you!

http://www.modascarpeshop.com/wp-admin/admin.php?page=_options&tab=14

Please, contact administrator
for this information.

#137511 Copied

11 Answers

Robert Hall

Support staff

August 23, 2016 at 15:29

Hello,

Please update the theme to the latest version and check the issue.
Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.

Don’t forget to make backup of the site before update.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

Regards,
Robert Hall

#137518 Copied

Greta

Participant

August 23, 2016 at 15:36

Sorry nut i’m italian and don’t understand very well the video. you can do the upgrade you?

Please, contact administrator
for this information.

#137519 Copied

Robert Hall

Support staff

August 23, 2016 at 15:44

Please create backup of your site files and database and notify us to start the theme update process.

Regards,
Robert Hall

#137524 Copied

Greta

Participant

August 23, 2016 at 16:33

I made database backup, and I tried to do what the site but many files are not I downloaded them, why? I put a picture of filezilla …

#137532 Copied

Jack Richardson

Support staff

August 23, 2016 at 17:26

Hello,

Please contact your hosting provider support to help you with site backup.

Best regards,
Jack Richardson.

#137539 Copied

Greta

Participant

August 25, 2016 at 10:36

I create backup of site files and database…
One question…I will lose all data with the update and I will have to restore the backup or is it just a preventive measure to backup?

#137781 Copied

Jack Richardson

Support staff

August 25, 2016 at 11:20

Hello,

You won’t lose the data. Backup is just for security reasons.

Best regards,
Jack Richardson.

#137787 Copied

Greta

Participant

August 25, 2016 at 12:21

Ok, you can start the theme update…thanks

#137791 Copied

Robert Hall

Support staff

August 25, 2016 at 13:08

Hello,

Theme was updated. Please check it.

Regards,
Robert Hall

#137797 Copied

Greta

Participant

August 25, 2016 at 13:46

Ok, it’s perfect…thanks a lot!!!

#137804 Copied

Robert Hall

Support staff

August 25, 2016 at 13:54

You’re welcome!

Regards,
Robert Hall

#137805 Copied
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Disappeared values near the theme's functions

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