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Difficulties to login + ajax issue…………

This topic has 2 replies, 2 voices, and was last updated 3 years, 2 months ago ago by Rose Tyler

Fontainebleau

Participant

February 15, 2022 at 16:46

Hi,

1. I encounter difficulties to login from front office, the login pop up would disappear before I have time to click on “log in” button

2. I got this ajax error message:
https://prnt.sc/26wckdy

Regards

#317243 Copied Theme version: 8.1

1 Answer

Rose Tyler

Support staff

February 16, 2022 at 09:09

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for problems.
If this situation is not caused by a plugin, provide temporary FTP access (contact your hosting provider and ask for FTP host, FTP username, and FTP password) and wp-admin access.

Regards

#317286 Copied
Tagged: ajax, best selling, difficulties, issues, login, themes, woocommerce
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