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Different view in editing mode and live version

This topic has 4 replies, 2 voices, and was last updated 5 days, 4 hours ago ago by Alex Carter

Luke

Participant

May 29, 2025 at 15:51

Hello, I have issue when editing Product Page with Elementor after saving deleting cache I have old view in live version.

Content is visible for topic creator and
support staff only.

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3 Answers

Alex Carter

Support staff

May 29, 2025 at 16:05

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

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Luke

Participant

May 29, 2025 at 16:09

Provided a details

Content is visible for topic creator and
support staff only.

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Alex Carter

Support staff

May 29, 2025 at 16:12

Hello,

We appreciate your prompt response.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

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