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Different theme issue in for mobile and desktop

This topic has 3 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Andrew Mitchell

musi

Participant

January 8, 2024 at 07:05

Hello team,
I have added xstore the but it look different for mobile an desktop. could you please check.
for desktop home page looking like this: https://prnt.sc/ju6CgJ5QUwOY
and for mobile : https://prnt.sc/M-avLBPT0_KE

I think issue is AMP or Non AMP version so please tell how can we fixed it.

https://prnt.sc/_Brtg9B5rstu

#378995 Copied Theme version: 1.0 WooCommerce version: 7.9.0

2 Answers

Tony Rodriguez

Support staff

January 8, 2024 at 07:57

Hello, @musi,

We have identified a solution to the issue you are experiencing with the mobile version of your website. To rectify the problem, we kindly ask that you deactivate the XStore AMP plugin. This can be done by navigating to your WordPress dashboard, selecting ‘Plugins’, and then ‘Installed Plugins’.

Upon deactivation, you should notice that the issue with displaying the mobile version of your site is resolved. It seems that the problem is specifically linked to the XStore AMP plugin.

Could you please inform us whether you intend to utilize the AMP version of your website? If you do not plan to use it, we suggest keeping the XStore AMP plugin disabled to prevent any further issues.

We appreciate your attention to this matter and are here to provide any further assistance you may require.

Best regards,
8theme team.

#378997 Copied

Andrew Mitchell

Support staff

January 10, 2024 at 08:40

Dear musi,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#379433 Copied
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