• 

  wizualnemedia_pl

  Participant

  July 11, 2018 at 18:41

  Hello,
  recently i test my shop and something is wrong, becouse when I go to customer login page and click to “I forgot my password” is going to redirect me to default page “/wp-login.php?action=lostpassword” not to xStore theme page “my-account/lost-password”. What is wrong? My Woocommerce and WordPress is latest.
  Thank you for support.

  Shop is under construction so is not available when you try to check enter url. I can provide login and password to fix this issue. Thanks again.

  Regards,
  Kamil

  #196550 Copied Theme version: Latest WooCommerce version: Latest
  8 Answers
  

  Rose Tyler

  Support staff

  July 12, 2018 at 08:53

  Hello,

  Please provide us with wp-admin access so we can take a closer look.

  Regards

  #196571 Copied
  

  wizualnemedia_pl

  Participant

  July 12, 2018 at 09:23

  Hello Rose,
  i provided access in the private content.
  Also I have the problem with AJAX. In the xStore panel is on, but when I added product to the cart page reload.

  Thank you for support.

  Regards,
  Kamil

  Please, contact administrator
  for this information.

  #196574 Copied Theme version: Latest WooCommerce version: Latest
  

  Olga Barlow

  Participant

  July 12, 2018 at 10:11

  Hello,

  1) We have checked your site and don’t see the problem with permalinks https://gyazo.com/fb9f89b1a6f5ae632fa42b5c63f7f87d Have you sorted out?
  2) Ajax add to cart option is for the simple product type only http://prntscr.com/k5j3vr Are you talking about simple products? Because we don’t face issue with that type of products.

  Regards

  #196581 Copied
  

  wizualnemedia_pl

  Participant

  July 12, 2018 at 10:27

  Hello,
  1) I test it on different devices and problem is the same as before. I don’t solved this.
  I put my screen in private content.

  2) Ok, i was thinked that this is also works with variation products.

  Regards

  Please, contact administrator
  for this information.

  #196582 Copied Theme version: Latest WooCommerce version: Latest
  

  wizualnemedia_pl

  Participant

  July 12, 2018 at 10:43

  I also add link to screen record in private content from my tablet that is connected to a different network for proof.

  Please, contact administrator
  for this information.

  #196585 Copied Theme version: Latest WooCommerce version: Latest
  

  Olga Barlow

  Participant

  July 12, 2018 at 13:06

  Hello,

  Disable Maintenance plugin. When the plugin is disabled I don’t see the problem.

  Regards

  #196600 Copied
  

  wizualnemedia_pl

  Participant

  July 12, 2018 at 13:40

  Thank you very much Olga 😉

  How do you figure out this issue? Can you tell me?
  Are you disable one by one plugin and you check page?

  Regards

  #196604 Copied Theme version: Latest WooCommerce version: Latest
  

  Olga Barlow

  Participant

  July 12, 2018 at 14:37

  Hello,

  You are welcome. Nope, I have logged to your account and disabled Maintenance plugins for a sec to check the problem previous time. And everything worked fine. Then you replied that it still does not work for you. I opened Dashboard and My account page and find that I can see the page but plugins are enabled and the problem really persists. And I found out that the problem is related to one of these 2 plugins.

  Regards

  #196607 Copied
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