Different height images not fixed by equal height

This topic has 6 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Alex Carter

  • Avatar: katarasg
    katarasg
    Participant
    August 14, 2025 at 13:16

    as the decription says in trending products and in shop archive i have different height images not fixed by equal height option what can i do

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    support staff only.
    5 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 14, 2025 at 13:54

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: katarasg
    katarasg
    Participant
    August 16, 2025 at 11:01

    ok i made you as a user

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 16, 2025 at 11:36

    Hello,

    Thank you for reaching out to us.

    To ensure that product images in your catalog appear uniform, even if they are of different sizes, we recommend reading this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products. In other cases, images may have different heights on the frontend.

    Warm Regards,
    The 8Theme Team

    Avatar: katarasg
    katarasg
    Participant
    October 21, 2025 at 19:31

    IS THERE A PLUGIN TO DO INSIDE WORDPRESS?

    Avatar: Alex Carter
    Alex Carter
    Support staff
    October 22, 2025 at 05:58

    Hello,

    Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ To apply settings for images from Appearance > Customize > WooCommerce > Product Images you need to regenerate thumbnails using appropriate plugin.
    These settings for images come from WooCommerce plugin, not from our theme, you will get the same result on the Shop page even after activating another theme, not XStore.
    We would recommend you use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery, or you can use the CROP option 1:1.

    If our recommendation doesn’t solve your request, we would recommend you contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/
    We hope this information is helpful.

    Kind Regards,
    8theme team

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