Didn’t receive email from Contact Form 7 form submit

This topic has 3 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

  • Avatar: Sean
    Sean
    Participant
    January 19, 2023 at 13:36

    when submitting the form on my website, it shows submit success with the message–“Thank you for your message. It has been sent.”

    But I didn’t receive any email, I tried a lot of times. I also changed the recipient email address, and form plugins(WP Forms). But all the same, can’t receive any emails.

    form test url: https://quarkeco.com/elementor-1363

    2 Answers
    Avatar: Sean
    Sean
    Participant
    January 19, 2023 at 14:47

    checked spam email, also didn’t find any emails

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 15:13

    Hello, Sean

    Please read this article – https://contactform7.com/faq/i-see-green-border-response-but-i-never-receive-mail/ and check the log of your mail server, it could give you some clues.

    You mentioned that the problem persists with another plugin too, which could indicate that something is not right from the server side. We recommend that you contact your hosting provider to investigate the situation further.

    Kind Regards,
    8theme team

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