• 

  Deepak Sahu

  Participant

  August 11, 2020 at 16:15

  Hello,

  When I switch to the desktop version from mobile, the displayed website/page is not exactly like the original desktop version. I wish to have the desktop version to be the same as originally shown.
  The Slider size is different, which cuts the data displayed. The products should have 4 columns but show only 2. How to solve this?

  Regards

  Please, contact administrator
  for this information.

  #247255 Copied Theme version: 6.3.8 WooCommerce version: 4.3.1
  8 Answers
  

  Olga Barlow

  Participant

  August 11, 2020 at 16:41

  Hello,

  I don’t see the mentioned issue https://gyazo.com/a893c5683cc0a812e421d95c9bbac8b7

  Regards

  #247264 Copied
  

  Deepak Sahu

  Participant

  August 11, 2020 at 16:54

  That way, you will not get me. Check the private content area.

  Please contact administrator
  for this information.

  #247270 Copied
  

  Deepak Sahu

  Participant

  August 11, 2020 at 16:56

  The Desktop mode from the mobile.

  #247271 Copied
  

  Olga Barlow

  Participant

  August 11, 2020 at 17:27

  Hello,

  Allow access to the file that you sent.

  Regards

  #247278 Copied
  

  Deepak Sahu

  Participant

  August 11, 2020 at 17:46

  Apologies. Check now.

  #247280 Copied
  

  Olga Barlow

  Participant

  August 12, 2020 at 10:12

  Hello,

  I see. Unfortunately, many scripts and styles detect that you still using the mobile device even if you choose the desktop version in the Chrome settings and apply styles for the mobile version. It’s related not just to our theme but to WPBakery, Revolution slider etc. We can do nothing with this.

  Regards

  #247358 Copied
  

  Deepak Sahu

  Participant

  August 13, 2020 at 11:01

  Hello,

  I have no premium license for the mentioned products, how can I even contact them for support. They ask to purchase a new license for the same. I guess the licensed version is purchased by the theme author. You can help.

  Regards

  #247644 Copied
  

  Olga Barlow

  Participant

  August 13, 2020 at 17:42

  Hello,

  Our license does not allow to contact them anymore. If you want to get the personal support from plugin authors you need to buy the personal license https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

  Regards

  #247731 Copied
• Viewing 9 results - 1 through 9 (of 9 total)