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Desktop menu is showing the same on mobile menu

This topic has 7 replies, 4 voices, and was last updated 1 weeks, 6 days ago ago by Tony Rodriguez

  • Avatar: Vipin Saini
    Vipin Saini
    Participant
    April 15, 2025 at 13:49

    hi team,
    desktop menu is showing the same on mobile menu how to show the different menu on the desktop website and mobile website.

    also my site is running desktop version on the mobile.

    pls advise how to resolve this

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #440715 Copied Theme version: 9.4.10
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2025 at 14:22

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #440723 Copied
    Avatar: Vipin Saini
    Vipin Saini
    Participant
    April 16, 2025 at 01:48

    pls find wp admin user name and password in private content area.

    kindly resolve my issue asap

    Please contact administrator
    for this information.
    #440781 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 16, 2025 at 08:02

    Hello, Vipin Saini,

    We appreciate your prompt response.

    We noticed that you are currently editing the header template: https://prnt.sc/ofujbHj8ejAF. Kindly let us know as soon as you have finished and closed the editor, so that we may access it and proceed with checking the settings.

    Warm Regards,
    The 8Theme Team

    #440801 Copied
    Avatar: Vipin Saini
    Vipin Saini
    Participant
    April 16, 2025 at 08:13

    sorry, header template was open by mistake,

    you may access it and proceed with checking the settings asap

    #440805 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 16, 2025 at 09:06

    Hello, Vipin Saini,

    We are pleased to inform you that the issue has been successfully resolved – https://prnt.sc/5TPYvnxm804M
    Kindly clear your browser cache and check the result on your mobile device to ensure everything is functioning as expected.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #440816 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 6, 2025 at 09:01

    Dear Vipin Saini,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #442799 Copied
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The issue related to '‘desktop menu is showing the same on mobile menu’' has been successfully resolved, and the topic is now closed for further responses

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