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Demo not importing properly and image is not showing the html broken.

This topic has 4 replies, 2 voices, and was last updated 3 weeks, 6 days ago ago by Alex Carter

Udit Gahlot

Participant

June 30, 2025 at 13:24

I’ve purchased the theme and am trying to import the demo Perfume, but it’s not importing properly, like the HTML is broken and the images are not showing, doesn’t matter which demo I’m importing; the issue is occurring in all the demos.

Please try to solve the issue asap.

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3 Answers

Alex Carter

Support staff

June 30, 2025 at 13:46

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please disable all 3rd-party plugins and then import the demo content.

Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.

Should the issue persist, please do not hesitate to contact us again. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.

Warm Regards,
The 8Theme Team

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Udit Gahlot

Participant

June 30, 2025 at 13:53

There is no third-party plugin installed right now.

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Alex Carter

Support staff

June 30, 2025 at 14:23

Hello,

If you are unsure which plugins to deactivate, please refer to the following screenshot: https://prnt.sc/TZVK2KfsgJH5. We recommend deactivating all plugins initially. Only the necessary ones will be activated automatically during the import process.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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