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Demo Import "Niche" = 500 ERROR

This topic has 9 replies, 2 voices, and was last updated 4 years, 5 months ago ago by Rose Tyler

Warzone_xD

Participant

November 11, 2019 at 09:37

The website just went blank after importing Niche from XStore!

And now i can’t get it back! Not even with backup!

#224784 Copied Theme version: Latest version 6.2 / Core plugin 1.5 WooCommerce version: Latest

8 Answers

Rose Tyler

Support staff

November 11, 2019 at 11:22

Hello,

Please clear cache and check one more time.
If this doesn’t help, provide us with URL, temporary wp-admin and FTP access.

Regards

#224805 Copied

Rose Tyler

Support staff

November 11, 2019 at 11:25

Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.

Regards

#224806 Copied

Warzone_xD

Participant

November 11, 2019 at 11:32

This happend after i imported theme; Niche; Theme settings and Static Blocks.

I didnt install any plugins or anything else. Thsi was caused by something in that import.

Please contact administrator
for this information.

#224807 Copied

Rose Tyler

Support staff

November 11, 2019 at 12:29

Hello,

Here is the problem – https://prnt.sc/pvbw9i Contact your hosting provider and increase PHP Memory limit.
We’ve disabled Autoptimize plugin, as a temporary solution, so you can check the site now.

I would recommend you to create a staging site (full copy of the existing one), you will be able to do all test and updates there first, without affecting the production one.

Regards

#224813 Copied

Warzone_xD

Participant

November 11, 2019 at 12:52

Alright.

Still there is this with this theme on:
https://drive.google.com/file/d/1zZUhgzg078faRbHX714C60sMmwZqBX6q/view

It wont load these; http://prntscr.com/pvcs04

#224816 Copied

Rose Tyler

Support staff

November 11, 2019 at 14:26

Hello,

Was the PHP Memory limit increased?
We’ve fixed the problem on your site. The single product page can be edited via the builder now, please check.

Regards

#224836 Copied

Warzone_xD

Participant

November 11, 2019 at 14:32

I changed the limit to 512 🙂

Works like a charm now 😀 Thank you very much 😀

#224840 Copied

Rose Tyler

Support staff

November 11, 2019 at 14:44

You’re welcome!
We are doing our best to make the XStore better, and very grateful to you for being our customer. If you have any feature requests or suggestions, please post them here – https://www.8theme.com/forums/xstore-wordpress-support-forum/xstore-features/

Regards

#224843 Copied
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