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Demo import my page for website is not working

This topic has 36 replies, 3 voices, and was last updated 15 hours, 12 minutes ago ago by Andrew Mitchell

ilyas

Participant

April 20, 2025 at 20:35

dear team. i have theme xstore. and i try demo import. i do actually. but i imported. now is main page is not openin all one. is like demo pages. check my website is https://norsilver.com.tr/

is have only slider. thats all. another pages nothing. please help me or please you do. because i try 3 times for import but same results. i m waiting for urgent. thank you.

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#441274 Copied Theme version: 9.4.10

35 Answers

Alex Carter

Support staff

April 21, 2025 at 07:47

Hello,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check it.

Before proceeding with the import, please ensure that all third-party plugins are disabled.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#441301 Copied

ilyas

Participant

April 21, 2025 at 14:56

off course i share all information.

Please contact administrator
for this information.

#441355 Copied

Alex Carter

Support staff

April 21, 2025 at 15:27

Hello,

It appears that the use of a CDN might be the cause of the issue. Could you please temporarily disable it for testing purposes?

Best regards,
8Theme Team

#441358 Copied

ilyas

Participant

April 21, 2025 at 15:51

i share all information. i disable cdn. and i give you access panel. please help me fix this problem

#441360 Copied

Andrew Mitchell

Support staff

April 21, 2025 at 16:34

Hello, ilyas,

We would like to inform you about the current issues we have identified:

1) The image import process is not completing successfully. This may be due to insufficient server storage. Additionally, we recommend increasing the following server settings:
– Max Execution Time: set to 180 seconds
– Max Input Vars: set to 2000

2) There are page loading issues caused by JavaScript errors originating from WordPress itself. These errors occur even when using the default theme. Please refer to the attached files for more details.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
8Theme Team

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#441367 Copied

ilyas

Participant

April 21, 2025 at 18:29

i just see only sliders. Where is the rest of the page?

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#441371 Copied

Andrew Mitchell

Support staff

April 22, 2025 at 08:05

Hello, ilyas,

We hope this message finds you well. We have noticed that the issues we pointed out in our previous message have not yet been addressed. Kindly make the necessary corrections so that we can proceed further.

Best regards,
The 8Theme Team

#441399 Copied

ilyas

Participant

April 25, 2025 at 21:15

DEAR team,

i do should i my hosting. please check again and upload demo please.

Please contact administrator
for this information.

#441960 Copied

Andrew Mitchell

Support staff

April 28, 2025 at 11:19

Hello, ilyas,

As far as we can see, the Max Execution Time and Max Input Vars settings have not yet been configured according to our requirements.

Additionally, we have noticed that while all pages and their content have been successfully imported (they are visible in the editor), they are not displaying correctly on the frontend. We believe this issue may be related to caching.

We have attempted to clear the cache via the site’s admin panel, but it did not have any effect. Furthermore, we are unable to disable the caching plugin, as it appears to be forcibly enabled at the server level.

Could you please clear the server cache and inform us of the results?

Best regards,
8Theme’s Team

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#442188 Copied

ilyas

Participant

April 28, 2025 at 21:29

dear team,

i contact hosting provider company. they say “now ok”…

can you check again please?

#442228 Copied

Andrew Mitchell

Support staff

April 29, 2025 at 15:48

Hello, ilyas,

The system requirements still do not fully meet the necessary standards. We will include a link in the private content section, which you can use to dynamically check the requirements.

Regarding the pages, please try opening the website in incognito mode or using a different browser. In such cases, the pages should display correctly.

Best regards,
8Theme Team

Please contact administrator
for this information.

#442322 Copied

ilyas

Participant

April 29, 2025 at 19:04

dear team,
i check it.

Please contact administrator
for this information.

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#442332 Copied

ilyas

Participant

April 29, 2025 at 20:33

dear team

Please contact administrator
for this information.

#442338 Copied

ilyas

Participant

April 29, 2025 at 22:17

i upload demo i think now is working. i try edit and i reach you back. thank you

#442345 Copied

Andrew Mitchell

Support staff

April 30, 2025 at 16:12

Hello, ilyas,

We’re glad to hear that the demo upload seems to be working now. Please feel free to proceed with editing, and don’t hesitate to reach out to us again if you need any further assistance. We’re always here to help.

Best Regards,
8Theme’s Team

#442416 Copied

ilyas

Participant

May 1, 2025 at 17:23

dear team,
i need edit website and i click theme options page is not loading. i add screenshoot. and i can not edit website. please help me. because I spent a lot of time on theme installation

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#442498 Copied

Andrew Mitchell

Support staff

May 2, 2025 at 15:00

Hello, ilyas,

The issue with the customizer appears to be caused by a script error. Typically, there are two main reasons for this:

1) Caching – Please try disabling all caches and the CDN, then check the customizer again.

2) Translation – It is possible that a key for an option was translated, which may be causing the issue. Unfortunately, we are unable to confirm this without further access. In order to investigate this properly, we would need FTP access to your website.

Best regards,
8Theme Team

#442553 Copied

ilyas

Participant

May 2, 2025 at 17:08

i deactive cache plugin. i don-t have translate plugin. but still is not opening.

#442571 Copied

Andrew Mitchell

Support staff

May 5, 2025 at 12:01

Hello, ilyas,

In that case, we kindly ask you to provide us with access to the FTP of your website.

Best regards,
8Theme Team

#442694 Copied

ilyas

Participant

May 6, 2025 at 17:00

dear team. i add my ftp information.

Please contact administrator
for this information.

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#443093 Copied
Andrew Mitchell

Support staff

May 7, 2025 at 11:30
Hello, ilyas,

Thank you for providing access. We have made changes to the following files:

- et-core-plugin/app/models/customizer/theme-options/header-builder/global.php - et-core-plugin/app/models/customizer/theme-options/header-builder/menu.php

These modifications will be included in the upcoming theme update. The Customizer should now be functioning correctly. Kindly check and confirm at your convenience.

Best regards,
The 8Theme Team
#443442 Copied
ilyas

Participant

May 8, 2025 at 18:46

dear team, i m try the edit my website with theme options. but this is not working. they save demo page. why? and now theme options is not working. please help me. i give you ftp info anyway.

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#443590 Copied

Andrew Mitchell

Support staff

May 12, 2025 at 15:11

Hello, ilyas,

We have implemented certain changes. Before proceeding further, we kindly ask you to clear the cache and CDN. Additionally, we would appreciate it if you could restore the admin panel on the website’s frontend.

Best regards,
The 8Theme Team

#443969 Copied

ilyas

Participant

May 12, 2025 at 16:56

dear team my website access information i add private content area. PLEASE I M WAITING YOUR RESPONSE BECAUSE I CANNOT EDITING MY WEBSITE

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#444001 Copied

Andrew Mitchell

Support staff

May 14, 2025 at 15:34

Hello, Ilyas,

We would like to inform you that we have implemented certain changes. Kindly review them at your earliest convenience.

Best regards,
The 8Theme Team

#444315 Copied

ilyas

Participant

May 14, 2025 at 16:53

dear team. thank you i m in now theme costumize page. but i change things then save. is not publish website. save is draft. i add screenshot. please help.

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#444338 Copied

Andrew Mitchell

Support staff

May 16, 2025 at 15:25

Hello, ilyas,

At the moment, we are unable to log in to the website’s admin panel. We are receiving a message indicating incorrect access credentials.

Best regards,
The 8Theme Team

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#444624 Copied

ilyas

Participant

May 16, 2025 at 15:56

dear team i add access information again. because i change hosting provider. i think all problem is hosting company. now i solved this issue about website costumize access loading page.

i have other question how can i edit this page. i add screenshot. please help.

and i have complain about your team. sorry but i m so much waiting about your reply. yes i have some problem about hosting but i m so much waiting for you. and i write yesterday. is almost 1 day delay your reply. sorry and thank you.

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#444625 Copied

Andrew Mitchell

Support staff

May 17, 2025 at 12:28

Hello, ilyas,

Regarding the “Hello world” post – this is a default post that you may delete if it is no longer needed.

As for the overall appearance of the post slider, you can customize it using the Elementor editor, specifically within the “Blog Carousel” widget.

To edit the menu in the footer, please navigate to the static block titled “Footer-jewellery.”

Best regards,
8Theme Team

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