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Demo Data – Imported HTML is escaped \” and not working

This topic has 2 replies, 2 voices, and was last updated 1 weeks ago ago by Alex Carter

MVI Hazel

Participant

June 10, 2025 at 10:08

We have just set up a new wordpress instance and run the following steps

Installed Xstore Theme
Import Demo Data
Chose Furniture3
Add a child theme

The data imported ok with no errors

But a lot of the HTML inserted into the database is escaped with \” and none functional

An example from the home page
the content has escaped quotes \” in place of normal quotes ” and does not render
<img width=\"1230\" height=\"580\" src=\"/wp-content/uploads/2022/12/02-BANNER.jpg\" alt=\"\"

an example from the cart page
<input type="\"number\"" id="\"quantity_660592e791dda\"" class="\"input-text" qty="" text="" qty-duplicated\"="" name="\"cart[be3159ad04564bfb90db9e32851ebf9c][qty]\"" value="\"5\"" aria-label="\"Product" quantity\"="" size="\"4\"" min="\"0\"" max="\"\"" step="\"1\"" placeholder="\"\"" inputmode="\"numeric\"" autocomplete="\"off\"">

I have tried the import 3 times
with and without a child theme. Its the same in every instance

I have deleted the wordpress instance and setup again from scratch with the same result

Any ideas

Thanks

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1 Answer

Alex Carter

Support staff

June 10, 2025 at 10:59

Hello,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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