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Demo data for spices theme is not working properly

This topic has 22 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Alex Carter

Dheeraj Gope

Participant

May 21, 2025 at 09:23

Demo data not working properly after importing the spices theme, home page issue, cart page issue and other multiple issues, can you pls check and guide me as soon as possible what need to do

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#445018 Copied Theme version: 9.4.14

21 Answers

Alex Carter

Support staff

May 21, 2025 at 09:47

Hello,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#445020 Copied

Dheeraj Gope

Participant

May 21, 2025 at 09:52

Please check, here i have sent as you requested

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#445024 Copied

Alex Carter

Support staff

May 21, 2025 at 10:02

Hello,

We have disabled third-party plugins, removed the old demo content, and re-imported it. Kindly review the result at your convenience.

You may now reactivate the necessary plugins. However, we recommend enabling only those plugins that are essential for your website’s functionality, as each additional plugin may slightly impact the site’s performance.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#445028 Copied

Dheeraj Gope

Participant

May 21, 2025 at 10:39

Thank you so much for quick response and resolve, got another issue please check once

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#445041 Copied
Alex Carter

Support staff

May 21, 2025 at 11:00
Hello,

Please try to add this code in Theme Options > Theme custom CSS:

.woocommerce-order-received .sales-booster-cart-countdown, .woocommerce-order-received .etheme_sales_booster_progress_bar_shortcode { display: none; }

Warm Regards,
The 8Theme Team
#445043 Copied
Dheeraj Gope

Participant

May 21, 2025 at 11:25

Home page slider issue,

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#445047 Copied

Alex Carter

Support staff

May 21, 2025 at 11:28

Hello,

Thank you for reaching out to us.

1/ Please clear cache and check the slider now.

2/ Could you please provide more detailed information regarding which specific links are not functioning as expected?

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#445049 Copied

Dheeraj Gope

Participant

May 21, 2025 at 11:39

Missing Registration Flow here,

and i am really happy that this fast and quick customer support really appreciated !

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#445051 Copied

Alex Carter

Support staff

May 21, 2025 at 12:14

Hello,

Thank you for your kind words and appreciation of our support – we truly value your feedback!

Regarding your request about the missing registration flow, please refer to the following guide from our documentation that explains how to enable user registration on your website:

https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

This guide provides step-by-step instructions to help you set up the registration process correctly.

Best Regards,
8Theme’s Team

#445056 Copied

Dheeraj Gope

Participant

May 21, 2025 at 12:47

Missing Some Section on homepage

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#445060 Copied

Alex Carter

Support staff

May 21, 2025 at 12:58

Hello,

Solved.

Warm Regards,
The 8Theme Team

#445062 Copied

Dheeraj Gope

Participant

May 21, 2025 at 13:00

Mind blowing support Buddy ! KUDOS to the team

#445063 Copied

Alex Carter

Support staff

May 21, 2025 at 13:07

Hello,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Warm Regards,
The 8Theme Team

#445066 Copied

Dheeraj Gope

Participant

May 21, 2025 at 13:45

Unable to change the header style

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#445073 Copied

Alex Carter

Support staff

May 21, 2025 at 13:54

Hello,

Go to XStore Builders > Header builder with Elementor > edit template.

There are two header builders available, and you can choose the one that best suits your preferences:
– Header Builder in Theme Options (old one) – https://youtu.be/RbdKjQrFnO4?feature=shared
– Header Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you have 2 builders activated, the settings from the new one (Elementor) will have higher priority.

In your case, the settings from the new Elementor Header Builder work.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#445074 Copied

Dheeraj Gope

Participant

May 22, 2025 at 16:15

Hello, there are some pages are missing

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#445196 Copied

Alex Carter

Support staff

May 23, 2025 at 08:07

Hello,

Could you please test if the same behavior occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

#445226 Copied

Dheeraj Gope

Participant

May 29, 2025 at 12:19

Hello, there is a issue with mini cart

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#445843 Copied

Alex Carter

Support staff

May 29, 2025 at 12:44

Hello,

Thank you for reaching out to us.

XStore Builders > Header Builder > edit template > Cart element settings – https://prnt.sc/BgaWiWhbi21d

Warm Regards,
The 8Theme Team

#445845 Copied

Dheeraj Gope

Participant

May 30, 2025 at 11:55

Cart Page Issues like Billing address and shipping address

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#445954 Copied

Alex Carter

Support staff

May 30, 2025 at 12:45

Hello,

To enable the shipping address on your checkout page, please follow these steps:

1. Navigate to WooCommerce > Settings > Shipping in your WordPress dashboard.
2. Ensure that at least one shipping zone and method are configured. If no shipping methods are set, WooCommerce will not display the shipping address fields.
3. Go to WooCommerce > Settings > General and make sure the option “Shipping location(s)” is set to allow shipping.
4. In WooCommerce > Settings > Accounts & Privacy, check if the option “Force shipping to the customer billing address” is disabled. This allows customers to enter a separate shipping address.

Once these settings are correctly configured, the shipping address fields should appear during checkout, and the shipping address will be available in the order details.

Warm Regards,
The 8Theme Team

#445967 Copied
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