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Demo content not importing correctly header missing

This topic has 7 replies, 2 voices, and was last updated 2 days, 8 hours ago ago by umer

umer

Participant

May 29, 2025 at 16:46

my website is not importing demo content correctly on old website, it works fine on new test website.
header is missing and also many content

Content is visible for topic creator and
support staff only.

#445868 Copied

6 Answers

Alex Carter

Support staff

May 30, 2025 at 07:02

Hello,

Thank you for reaching out to us.

We understand that you are experiencing issues with importing the demo content on your existing website, while it appears to be working correctly on a new test installation. Please note that such discrepancies can sometimes occur due to conflicts with existing content, plugins, or theme settings on the old website.

To assist you better, we kindly ask you to provide the following details:

– The URL of the website where the issue is occurring
– Screenshots of problems
– Temporary wp-admin access
– FTP access (if possible)
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

This will allow our technical team to investigate the issue more thoroughly and help restore the missing header and other demo content.

Please read thsi article – https://www.8theme.com/documentation/xstore/troubleshooting/what-to-do-if-the-header-content-is-not-visible-after-import/

We appreciate your cooperation and look forward to resolving this for you as soon as possible.

Best Regards,
8Theme’s Team

#445911 Copied

umer

Participant

May 30, 2025 at 11:24

first of all it was problem with elementor plugin settings, you should mention in your guide that all features should be enabled for importing demo content,
thankls

#445946 Copied

Alex Carter

Support staff

May 30, 2025 at 12:08

Hello,

Thank you for your message and for bringing this to our attention.

We sincerely appreciate your feedback regarding the Elementor plugin settings. We understand how important it is for the demo content import process to run smoothly, and we agree that mentioning the need to enable all Elementor features in our documentation would be helpful for users.

We will review and update our guide accordingly to ensure a clearer and more seamless experience for our customers in the future.

Thank you once again for your valuable input.

Best Regards,
8Theme’s Team

#445958 Copied

umer

Participant

May 30, 2025 at 21:11

How i can edit this content in single product?

Files is visible for topic creator and
support staff only.

#446020 Copied

umer

Participant

May 30, 2025 at 23:54

please avoid the previous issue it is solved my current issue is these thumbnails pictures are not in center and full.

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#446022 Copied

umer

Participant

May 31, 2025 at 00:03

Thanks for the support! My topic “demo content not importing correctly header missing” has been successfully resolved.

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Demo content not importing correctly header missing

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