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Demo content not import properly with aws lightsail wordpress multisite instance

This topic has 10 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Dinesh

Participant

December 31, 2023 at 16:47
I am trying to import demo content but I got these error

Minimal Fashion 2 Demo Installed! However, We've Encountered Some Errors: media not installed :( options not installed :( menu not installed :( default_woocommerce_pages not installed :( version_info not installed :(

after this my server stop & I need to reboot server
I am using AWS lightsail wordpress multisite instance with 2cpu and 1GB RAM
Please, contact administrator
for this information.
#378125 Copied Theme version: 9.2.5
9 Answers

Tony Rodriguez

Support staff

January 1, 2024 at 08:52

Hello, @Dinesh,

Thank you so much for purchasing our theme and contacting our support center.

To the challenges faced during demo content import, we acknowledge the significance of a seamless setup process and apologize for any inconvenience caused. To address the errors encountered—media not installed, options not installed, menu not installed, default_woocommerce_pages not installed, and version_info not installed—please adhere to the following steps:

Confirm that your server aligns with the minimum requirements for our theme, including PHP version compatibility.

1-XStore Theme Requirements: set PHP version 8.0 https://imgbb.com/tpL7tV9

https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

2-Refer to our theme documentation about the Demo Content: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

After that if the issue still persist, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#378145 Copied

Dinesh

Participant

January 2, 2024 at 13:57

please check your private message

Please contact administrator
for this information.

#378310 Copied

Tony Rodriguez

Support staff

January 3, 2024 at 06:30

Hello, @Dinesh,

Thank you for your response.

Upon a thorough review of your website, we have identified a few critical areas that require your attention to ensure optimal performance and compatibility:

1. It has come to our attention that your website is currently running on PHP version 8.2 -We kindly request that you proceed with downgrading to a compatible PHP version 8.0 -For your reference, an illustrative image has been provided. https://imgur.com/boPCUJ2

2. We strongly advise the exclusive use of a single page builder on your website at any given time, choosing between Elementor or WPBakery. This practice is essential to prevent any unforeseen issues that may arise from using multiple page builders concurrently.

3. We recommend deactivating all third-party plugins, including caching plugins, that are not included with the XStore theme. A comprehensive list of the included plugins can be found here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Following this, please clear your browser’s cache before re-evaluating the website’s functionality.

4. Subsequent to the above steps, please remove any demo content currently present on your site and proceed to re-import the demo content afresh.

We are confident that adhering to these suggestions will contribute to the resolution of the issues you are experiencing.

Should you require any further assistance or clarification, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

#378377 Copied

Dinesh

Participant

January 3, 2024 at 13:59

I am using bitnami stack so can’t change php version

#378434 Copied

Rose Tyler

Support staff

January 3, 2024 at 15:49

Hello, Dinesh,

Upon reviewing your website, we have observed that the demo content is currently installed. Consequently, the errors previously mentioned can be disregarded.

Please let us know if there is any further assistance we can provide.

Best Regards,
The 8Theme Team

#378445 Copied

Dinesh

Participant

January 3, 2024 at 16:31

it’s imported but not properly, mainly menu

#378449 Copied

Rose Tyler

Support staff

January 4, 2024 at 08:48

Hello, @Dinesh,

Thank you for your response.

Kindly review the information in the Private Content section at your earliest convenience.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#378509 Copied

Dinesh

Participant

January 4, 2024 at 09:19

THANKS

#378515 Copied

Rose Tyler

Support staff

January 4, 2024 at 09:27

Hello, @Dinesh,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

#378518 Copied
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