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Demo content issue with URL adress problem

This topic has 43 replies, 4 voices, and was last updated 22 hours, 18 minutes ago ago by Luca Rossi

dano111222

Participant

May 20, 2025 at 08:42

Hi, thanks for the css. It’s just that it still doesn’t work properly 🙁 I tried changing the values but it doesn’t work. I also deleted my code that adjusts the margins and it’s still wrong. Can you please help me?

https://www.loom.com/share/597bdd57ff7a4f9190d9c12e7eece563

#444904 Copied

Luca Rossi

Support staff

May 20, 2025 at 10:40

Dear @dano111222,

We hope this message finds you well.

It appears that the current font family in use is not functioning as expected. We have tested the Ubuntu font from Google Fonts as an alternative, and it is working correctly on our end:

https://prnt.sc/hPPAuDXWeDaN

We kindly suggest either switching to a different font or reinstalling the custom font currently in use to resolve the issue.

Please let us know if you need any further assistance.

Best regards,
The 8Theme Team

#444932 Copied

dano111222

Participant

May 25, 2025 at 13:21

Hi, hidden elements are causing problems on mobile. The element is hidden for mobile, but an empty space is created as if the element was there.

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#445461 Copied

Luca Rossi

Support staff

May 25, 2025 at 17:19

Dear @dano111222,

We hope this message finds you well.

It appears that the spacing issue is caused by the bottom margin of the Etheme Categories element. Would you like us to remove this margin for you?

Kind regards,
The 8Theme Team

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#445467 Copied

dano111222

Participant

May 25, 2025 at 18:45

Please send me a screenshot of where I can find it please? Because I don’t know what exactly you mean 🙂

#445469 Copied
Luca Rossi

Support staff

May 26, 2025 at 05:22
Dear @dano111222,

It’s showing up on the frontend only.

If you would like to remove this bottom margin, please add this custom CSS code:

body .elementor-widget.elementor-widget-etheme_categories { margin-bottom: 0 !important; }

Hope it helps!
#445482 Copied
dano111222

Participant

May 26, 2025 at 11:23

Thanks 😇 I’d like to ask if it’s possible to set it up so that when a user clicks on the hypertext link (e.g. “špecialistu”), the same form opens as when clicking on the floating button with the question mark icon in the bottom right corner.

I assume this was originally intended during theme development – that clicking this text would trigger the same event or popup as the floating button. Could you please link it or configure it so that the same form opens?

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#445545 Copied

Luca Rossi

Support staff

May 26, 2025 at 16:44

Dear @dano111222,

Please note that implementing the requested functionality would require extensive custom coding. For any customizations beyond the default features provided, we kindly invite you to submit a request through our Customization Panel, available at: https://www.8theme.com/account/#etheme_customization_panel.

Kindly be advised that customization services may incur additional charges.

If you have any further questions or need assistance, please do not hesitate to contact us. We are always happy to help.

Best regards,
The 8Theme Team

#445592 Copied

dano111222

Participant

May 26, 2025 at 18:48

Hi,

Could you please adjust the Quick Preview as follows:

Set border-radius to 0px (remove rounded corners)
Remove the view counter (e.g., “16 people are viewing this product right now”)
Remove the reviews section – star rating and review count
These changes should apply only to the Quick Preview, not the full product page.

If these elements are added via a plugin (e.g., Sales Booster), feel free to disable it –
or let me know where I can make these changes myself.

Thanks!

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#445599 Copied

Luca Rossi

Support staff

May 27, 2025 at 07:09

Dear @dano111222,

Could you please check now: https://prnt.sc/qLSRayrh7vKs?

Thank you!

#445623 Copied

dano111222

Participant

June 15, 2025 at 20:18

Hello,

I’m using your XStore theme purchased through Envato and I’ve encountered an issue with the Google Map widget. Although there is a field for inserting a custom map style (such as styles from Snazzy Maps), the styling does not apply on the frontend even with a valid JSON configuration.

Additionally, the InfoWindow does not display when clicking on the marker – nothing shows up even though the content is set.

The API key is correctly active, and all necessary services (Maps JavaScript API, Embed API, etc.) are enabled. I’ve also tested it on a clean page with no additional plugins, and the issue still persists.

Could you please advise how to properly enable these features? Or is it necessary to override the default script or template?

Thank you in advance for your help.

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support staff only.

#447165 Copied

dano111222

Participant

June 16, 2025 at 08:11

URL site: https://www.winterspace.sk/kontakt/

#447192 Copied

Luca Rossi

Support staff

June 17, 2025 at 08:14

Dear @dano111222,

We kindly recommend that you temporarily deactivate all third-party plugins that are not included with the XStore theme. You can find a list of the officially supported plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Once you have done this, please clear your browser cache and check if the issue persists.

If the problem continues, we suggest switching to the Parent theme, especially if you are currently using a Child theme. After switching, please clear the cache once more and test the functionality again.

Additionally, we recommend performing the same test using the default WooCommerce theme, Storefront. This will help determine whether the issue is related to custom code within your Child theme.

Please let us know the outcome of these tests so we can assist you further.

Best regards,
The 8Theme Team

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