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Demo content issue with URL adress problem

This topic has 40 replies, 4 voices, and was last updated 1 weeks, 1 days ago ago by Luca Rossi

dano111222

Participant

May 2, 2025 at 13:06

Hi, after importing the demo content, the urls in the header menu and logo have incorrect url links. The logo is also displayed as some strange image. Please fix it.

https://www.loom.com/share/c75acfa33a6f456899e19b185a7ffd6a

Please, contact administrator
for this information.

#442545 Copied Theme version: 9.4.11

39 Answers

Alex Carter

Support staff

May 2, 2025 at 14:05

Hello,

Thank you for reaching out to us.

To modify the header content, please navigate to XStore Builders > Header Builder with Elementor > Edit Template. You may refer to the following screenshot for guidance: https://prnt.sc/nHKCWGSYNArl
However, it appears that a white screen is currently being displayed when attempting to access the template. This issue may be related to the PHP version on your server.
We kindly ask you to downgrade your PHP version from 8.4.5 to either 8.1 or 8.2 (contact your hosting provider) , as not all plugins are currently compatible with version 8.4.5.

https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-footer-builder-with-elementor/

Warm Regards,
The 8Theme Team

#442548 Copied

dano111222

Participant

May 2, 2025 at 14:44

Hi, I downgraded PHP to version 8.2. But why did the import import links to some images instead of the correct URLs?

#442551 Copied

Alex Carter

Support staff

May 2, 2025 at 14:52

Hello,

We appreciate your prompt response.

It appears that there was existing content (such as images and plugins) on your website prior to the import process, which indicates that it was not a clean installation.

Unfortunately, the issue with the white screen in the builder still persists. We kindly ask you to deactivate any third-party plugins and provide us with FTP access so that we can investigate the issue more thoroughly.

You can obtain FTP credentials by contacting your hosting provider
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

Warm Regards,
The 8Theme Team

#442552 Copied

dano111222

Participant

May 2, 2025 at 15:44

Okay. Sending ftp.

Please contact administrator
for this information.

#442557 Copied

Andrew Mitchell

Support staff

May 5, 2025 at 07:25

Hello, dano111222,

Thank you for providing access. We would like to kindly clarify a few points:

1. Was the demo content installed on a clean website, or were there already existing elements such as posts, products, or images present beforehand?

2. Was the “Electronic Mega Market” demo version installed directly, or was a different demo version installed prior to that?

We appreciate your assistance and look forward to your response.

Best regards,
8Theme Team

#442668 Copied

dano111222

Participant

May 5, 2025 at 08:08

Hi, the images were uploaded before importing the demo but only on the coming soon page via elementor. And the logo too. No other theme or plugins were uploaded before importing the demo. Your theme was the first. And only one demo was imported.

#442679 Copied

Andrew Mitchell

Support staff

May 5, 2025 at 12:43

Thank you for your clarification.

The issue appears to be that when you uploaded the images, WordPress automatically assigned them certain IDs, which coincidentally matched the IDs of the menu items from our demo content.

There are two possible solutions to resolve this:

1. Use a plugin such as “Reset Database” to remove all existing data, then install the demo content again and upload your images afterward.

2. Manually edit the menu and assign the correct links and logo to ensure everything displays properly.

Best regards,
8Theme Team

#442697 Copied

dano111222

Participant

May 5, 2025 at 14:54

okay I’ll fix the images. But I can’t edit the header. The page loads and nothing happens. Just a white background.

#442710 Copied

Andrew Mitchell

Support staff

May 7, 2025 at 10:51

Hello, dano111222,

We have made some updates, and the header should now be loading correctly. Kindly check and confirm on your end. Please make sure to clear your cache before testing to ensure the changes are properly reflected.

Best regards,
The 8Theme Team

#443427 Copied

dano111222

Participant

May 12, 2025 at 07:35

Hello, I’m not seeing content such as product description and product features on the single product page. The content is there in the backend in the template.

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#443876 Copied

Andrew Mitchell

Support staff

May 12, 2025 at 10:21

Hello, dano111222,

Regarding product variations, we import only five such products. This approach is intended to avoid overwhelming users with variations that may not be relevant to them.

Best regards,
The 8Theme Team

#443895 Copied

dano111222

Participant

May 12, 2025 at 10:54

I don’t understand 🙂 I don’t see any description for the products.

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#443917 Copied

Andrew Mitchell

Support staff

May 12, 2025 at 15:07

We have identified the cause of the issue where product descriptions are not being displayed on your website. It appears that the plugin “WooCommerce Catalog Mode” is responsible for this behavior. Specifically, the plugin is generating the following warnings:

Warning: Undefined variable $oldProduct in wp-content/plugins/woocommerce-catalog-mode/public/class-woocommerce-catalog-mode-public.php on line 1729
Warning: Undefined variable $oldPost in wp-content/plugins/woocommerce-catalog-mode/public/class-woocommerce-catalog-mode-public.php on line 1730

When the plugin is deactivated, these warnings no longer appear, and the product descriptions are displayed correctly.

We recommend reviewing the plugin settings or contacting the plugin developer for further assistance.

Best regards,
8Theme’s Team

#443967 Copied

dano111222

Participant

May 13, 2025 at 19:03

Hi, okay I deactivated the plugin. But even the variable products are not displayed correctly. Watch the video as a demo and hello I have it on my own page. You have it nice with the product and it offers me options (variations) from the bottom bar.

https://www.loom.com/share/b0719aab38894dcea97279f13274c0e4

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support staff only.

#444192 Copied

Andrew Mitchell

Support staff

May 14, 2025 at 15:04

Hello, dano111222,

Thank you for reaching out. The product appears differently because, in our demo, it includes two attributes: storage and color. However, your product has only one attribute – storage. This difference affects how the product is displayed.

Best regards,
The 8Theme Team

#444310 Copied

dano111222

Participant

May 14, 2025 at 15:12

That’s not what I mean. I want the variants and the add to cart button to be displayed in the same place as your demo. I don’t know where to switch. I don’t want my current view where the view is at the bottom of the bar.

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#444311 Copied

Alex Carter

Support staff

May 14, 2025 at 15:49

Hello,

Please check the products now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#444317 Copied

dano111222

Participant

May 14, 2025 at 16:16

great, that’s what I wanted. And where can I edit this bottom bar? Because I want to give it a zero radius, change the button color, and make the font larger. Where can I edit that?

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#444329 Copied

Alex Carter

Support staff

May 15, 2025 at 07:30

Hello,

Thank you for reaching out to us.

XStore Builders > Single product builder with Elementor > edit template > Sticky Cart > Style settings – https://prnt.sc/0OBiTy1jiDJf

Warm Regards,
The 8Theme Team

#444389 Copied

dano111222

Participant

May 15, 2025 at 16:34

Hi, I’m attaching a short video where I need help because my settings are correct but not working 🙂

1. The gap between the price and the variant selection is too big – even though I don’t really have a gap there.

2. If I don’t have a variant selected, how do I adjust the hoover button radius?

https://www.loom.com/share/d97b20a5079946aeb14b159f83dd8232

#444531 Copied

Alex Carter

Support staff

May 16, 2025 at 07:43

Hello,

1/ https://prnt.sc/b_aj1QUJMe8D

2/ https://prnt.sc/BInsOaGLHqvg

Warm Regards,
The 8Theme Team

#444555 Copied

dano111222

Participant

May 16, 2025 at 08:29

Hi, great. Just please, I don’t want the radius. And if I change the radius to 0, then the hover won’t change. And I had to fix the margins on the button via css because of the font style, or I don’t know if I can do it with the hover. What css should I use please?

Files is visible for topic creator and
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#444563 Copied

Alex Carter

Support staff

May 16, 2025 at 08:47

Hello,

Could you please provide a link to the product where the border on the mentioned button is still visible on hover?

Best regards,
The 8Theme Team

#444570 Copied

dano111222

Participant

May 16, 2025 at 09:05

https://www.winterspace.sk/product/apple-iphone-15-pro-max-256gb/

I’m sending it. But it’s up to each individual 🙂

#444571 Copied

Alex Carter

Support staff

May 16, 2025 at 09:19

Hello,

We would like to inform you that the border radius for dark buttons has been updated. You can find this change under Theme Options > Styling > Dark Buttons.

Kindly review the result at your convenience.

Best regards,
The 8Theme Team

#444573 Copied

dano111222

Participant

May 16, 2025 at 09:30

Great thanks, and is there a css class or something how I can fix the text margins? Like I fixed it with the normal button?

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#444576 Copied
Luca Rossi

Support staff

May 16, 2025 at 11:27
Hi @dano111222,

Do you mean these texts?

https://tinyurl.com/ytgz8ro6

Please try with this custom CSS code:

.single-product .product_meta span { margin-top: 10px; }

Hope it helps!
#444590 Copied
dano111222

Participant

May 16, 2025 at 11:47

https://www.loom.com/share/90eade5e8ba949fc873acd934e411c2b

I tried, and it doesn’t work 🙂

#444591 Copied
Luca Rossi

Support staff

May 16, 2025 at 15:04
Hi @dano111222,

Please delete your custom CSS codes and add this custom CSS code instead:

.elementor-3142 .elementor-element.elementor-element-513fe7e .single_add_to_cart_button .button-text:last-child { margin-top: 5px; } .elementor-3142 .elementor-element.elementor-element-513fe7e .single_add_to_cart_button:hover .button-text:last-child { margin-top: 1px; }

Hope it helps!
#444617 Copied
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