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Demo content issue here as well - by ecoofficegals

This topic has 8 replies, 2 voices, and was last updated 10 years, 3 months ago ago by Eva Kemp

ecoofficegals

Participant

September 1, 2015 at 00:54

Hey so I see the same issue above, I called GoDaddy and we checked all these:
1. 3 Requirements for Royal:

– To use Royal, you must be running WordPress 3.9 or higher and PHP 5.3 or higher;

– To avoid problems with demo content import you must be sure that file_get_contents() function is enabled in the server configuration;

– Recommended memory_limit is no less than 64M;

– Upload_max_filesize should be no less than 20M.

they all exceed the requirements.
So now I turn to you. You have asked for FTP from everyone else so I am including it in the PM. I want Beauty one page to start, but may need elements from others, so need them accessable.
Thanks!

Please, contact administrator
for this information.

#83497 Copied Theme version: 2.1 WooCommerce version: 2.4.6

7 Answers

Eva Kemp

Participant

September 1, 2015 at 12:04

Hello,

Please provide us with wp-admin panel credentials as well.

Thank you.
Regards,
Eva Kemp.

#83621 Copied

ecoofficegals

Participant

September 1, 2015 at 14:54

either below should work

Please, contact administrator
for this information.

#83663 Copied

Eva Kemp

Participant

September 1, 2015 at 16:09

Hello,

I’ve installed demo content. Please check your site.

Regards,
Eva Kemp.

#83684 Copied

ecoofficegals

Participant

September 1, 2015 at 16:27

Beauty One Page is the Demo I was trying to install. See first note. I just tried, it still won’t install for me. Can you tell me what I am doing wrong? I’m just clicking install. Nothing happens. I have never had this issue.

#83688 Copied

Eva Kemp

Participant

September 1, 2015 at 17:18

Hello,

I’ve imported Beauty template manually. You can find page “Beauty” in the “Pages” section of wp-admin panel. Please check.

Regards,
Eva Kemp.

#83707 Copied

ecoofficegals

Participant

September 1, 2015 at 17:26

I see it. Please answer my other question, is there something wrong with the theme or my WP install? What is the cause of this? If it’s a bug that will addressed in an update I’m fine with that I just wish to know what is happening here.

Also – I have a notice that says this:
Multiple Media Posts

There are currently 2 OptionTree media posts in your database. At some point in the past, a version of OptionTree added multiple option-tree media post objects cluttering up your wp_50r2yy1d5q_posts table. There is no associated risk or harm that these posts have caused other than to add size to your overall database. Thankfully, there is a way to remove all these orphaned media posts and get your database cleaned up.

By clicking the button below, OptionTree will delete 1 records and consolidate them into one single OptionTree media post for uploading attachments to. Additionally, the attachments will have their parent ID updated to the correct media post.

This could take a while to fully process depending on how many records you have in your database, so please be patient and wait for the script to finish.

SHould I click it?

#83711 Copied

Eva Kemp

Participant

September 2, 2015 at 09:09

Hello,

There was an issue with import from our side. Now it should be fixed.
Please try to import templates now.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#83843 Copied
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