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Default template email builder not working

This topic has 4 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

mohamed aly

Participant

November 7, 2022 at 15:17

Hi
we use WCFM when send email like membership approval or any email not detected template default email builder not sent this email like this
https://prnt.sc/VE0Zbi5V8_Jd and https://prnt.sc/BJYsKNJqB0ZX
pls how to solve this issue

Please, contact administrator
for this information.

#338061 Copied Theme version: 8.3.2 WooCommerce version: 6.6.1

3 Answers

Rose Tyler

Support staff

November 7, 2022 at 16:58

Hello,

We use default WooCommerce hooks and functions to load templates. Probably that plugin register emails in a different way than other WooCommerce emails and that’s why it’s not available for Email builder. So, contact the plugin author to find out why they register emails in another way than default WooCommerce emails.

Check this topic also – https://www.8theme.com/topic/built-in-email-builder-woo-subscription-email-templates-are-missing/

Regards

#338087 Copied

mohamed aly

Participant

November 8, 2022 at 09:48

Hi
thanks for your replay , pls note their are 3 WCFM emails listed here https://prnt.sc/aEQSnrp31ouN kindly how to
1. add other WCFM emails here
2. when press on “Edit with xstore” for any ofthis 3 WCFM emails we get no email https://prnt.sc/cvRug2YA8dcf how to solve it
pls need your support for this important issue
thanks in advance

#338122 Copied

Rose Tyler

Support staff

November 8, 2022 at 15:59

Hello,

You need to contact the authors of the plugin, as was mentioned.
Also, you can see that no Recipient mentioned – https://prnt.sc/31Uo9OsuR2tG , this also can be reason for the problem.

Regards

#338162 Copied
Tagged: builder, default template, email, not working, persuasive, woocommerce, wordpress
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