Default category product not displayed - by Andrea

Solved6 replies3 participantsUpdated by Andrea

  • Avatar: Redgall
    Andrea
    Participant

    Hi,

    why can’t i see the default category? Furthermore, the price filter does not seem to work …

    Please if you attach non-public images, thank you.

    Please, contact administrator
    for this information.
    #282173 Copied Theme version: 7.2.6 WooCommerce version: 5.1.0

    6 Answers

    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello Redgall

    Thank you so much for contacting us!

    As for your mentioned issues are concerned kindly send us your website URL and temporary wp admin access so that we will check your issue in more details.

    Note: Please check your website after deactivating all 3rd party plugin and activating only those plugin which is provided with xstore Package.
    https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    Robert Hall
    Customer Support.

    #282191 Copied
    Avatar: Redgall
    Andrea
    Participant

    here is the access

    Please contact administrator
    for this information.
    #282195 Copied
    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello

    Thank you so much for your wp logins.

    1- As for your mentioned category not showing is concerned you have change the name of default woocommerce category with your name so we will recommend you kindly create a new category with your require name and then check your website.

    2- As for Price Filter is concerned price filter is working absolutely fine in your website. Select your price range and then click on Filter Button.

    Note: Currently only few product is add in your website make sure add more product with different prices and then check your price filter.

    If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!

    Robert Hall
    Customer Support

    Please contact administrator
    for this information.
    #282199 Copied
    Avatar: Redgall
    Andrea
    Participant

    is there any reason why i can’t change woocommerce default category name? If I don’t rename it I have a named category that gets indexed for nothing. Do I have to rename it because this problem happens? Is it a bug?

    Please contact administrator
    for this information.
    #282201 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    We’ve checked your site one more time and can see 4 categories in the sidebar on your Shop page. Is it solved? Could you clear the cache and check one more time.

    Regards

    #282242 Copied
    Avatar: Redgall
    Andrea
    Participant

    Yes, everything works perfectly now! Thanks for your support!

    #282254 Copied

The issue related to '‘default category product not displayed’' has been successfully resolved, and the topic is now closed for further responses