• 

  awdigital

  Participant

  October 25, 2016 at 02:36

  Hi, When I upload images with a transparent background the images appear with a black background. How do I changes this default setting so images with transparent background appear on white background instead of black?
  Please find website link in the private message.

  Please, contact administrator
  for this information.

  #143798 Copied
  6 Answers
  

  Olga Barlow

  Participant

  October 25, 2016 at 10:45

  Hello,

  You have added black bg color for your banners in banner settings. Check and remove it.

  Regards

  #143843 Copied
  

  awdigital

  Participant

  October 25, 2016 at 23:14

  ok and where do I find these settings?

  #143931 Copied
  

  Olga Barlow

  Participant

  October 26, 2016 at 10:23

  Hello,

  See here http://prntscr.com/cz3g1w

  Regards

  #143976 Copied
  

  awdigital

  Participant

  October 26, 2016 at 11:20

  I have checked the banner settings and there is no bg colour allocated. Also this issue is throughout the website as even products on product list pages appear with black bg?

  #143988 Copied
  

  awdigital

  Participant

  October 26, 2016 at 23:41

  Hi, I have figured that then black background occurs on file uploaded on .gif format while pictures with any other format such as .png or jpeg appear fine. Please make as resolved. Thank you.

  #144063 Copied
  

  Olga Barlow

  Participant

  October 27, 2016 at 10:36

  You are welcome. I’m glad that you sorted out.

  Regards

  #144123 Copied
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