Return to previous page

Deactivate purchase code on same website domain hosted on another hosting server

This topic has 6 replies, 2 voices, and was last updated 4 years, 8 months ago ago by Rose Tyler

  • Avatar: MichaelTan
    MichaelTan
    Participant
    October 1, 2020 at 14:56

    Dear XStore Support, i would like know how to deactivate the purchase code bought for website domain that has been transferred to another web hosting server, different from where it was being previously hosted? is this possible? Thanks very much for your advices.

    Please, contact administrator
    for this information.
    #253424 Copied Theme version: 0.0.1 WooCommerce version: 4.5.2
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2020 at 15:21

    Hello,

    Try to activate the theme now.
    One standard license is valid only for 1 project (1 live and 1 staging websites of the same project). When moving a site from one domain to another please deactivate the theme first – https://prnt.sc/urb5kx

    Regards

    #253428 Copied
    Avatar: MichaelTan
    MichaelTan
    Participant
    October 2, 2020 at 05:41

    Dear Rose Tyler, greetings and good day to you. Thanks for your advice. i have followed your directions and managed to deactivate the theme’s purchase code on my development hosting server. However, when activating the theme on my production server with the same purchase code, it still failed to activate it. The error message encountered when activating the theme on my production server is, “You have reached activation number limit.” So is there a way to have the purchase code information reset/revoke at your end, so that i can activate it successfully (the purchase code) at my production server? Once again, thanks for your advice.

    #253459 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2020 at 07:17

    We’ve done reset for the code that you registered for account on our site.
    Please try now.
    If you have another code, provide it in the Private Content area, so we can check it also https://prnt.sc/urok8m

    Regards

    #253463 Copied
    Avatar: MichaelTan
    MichaelTan
    Participant
    October 2, 2020 at 07:54

    Dear Rose Tyler, thanks for your prompt reply. Yes, I have manged to activate the purchase code successfully at my production hosting server now. Aside from this, I have no other further request. Once again, thanks for your excellent support service. May you have a very pleasant week ahead.

    #253472 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2020 at 08:09

    Hello,

    You’re welcome!
    Have a great weekend too.
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads 🙂

    Regards

    #253478 Copied
  • Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘Deactivate purchase code on same website domain hosted on another hosting server’' has been successfully resolved, and the topic is now closed for further responses

Recent Community Activity

Helpful Topics

Unleash your online potential

Explore our best WordPress WooCommerce Themes collection

lazy-placeholder
Shoes Store – WooCommerce Theme
lazy-placeholder
Electronic Mega Market – WordPress WooCommerce Theme
lazy-placeholder
Travel – WooCommerce Theme
lazy-placeholder
Artmaxy Store – WordPress WooCommerce Theme
lazy-placeholder
Application – WooCommerce Theme
lazy-placeholder
Agricultural Store – WordPress WooCommerce Theme
lazy-placeholder
Jewelry Store – WordPress WooCommerce Theme
lazy-placeholder
WooPress – Responsive Creative HTML5 Template
lazy-placeholder
Electron Store 01 – WordPress WooCommerce Theme
lazy-placeholder
Minimalist Outfits – WordPress WooCommerce Theme

See All Templates

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.