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Database error is showing in my account pl help

This topic has 15 replies, 3 voices, and was last updated 15 minutes ago ago by Andrew Mitchell

Abhinandan

Participant

May 28, 2025 at 08:28

Dear Sir / Ma’am,

Hope this message finds you well..

i am struggling with some data base error in our store can you help me or guide me to diagnose further.

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14 Answers

Alex Carter

Support staff

May 28, 2025 at 08:37

Hello,

Your WordPress/WooCommerce site is showing the following error:

“One or more tables required for WooCommerce to function are missing, some features may not work as expected.”

Steps to Diagnose and Fix:
1. Check WooCommerce Installation
Make sure WooCommerce is fully and correctly installed:
Go to Plugins > Installed Plugins
Deactivate and then reactivate WooCommerce
This often re-triggers the database setup process

2. Manually Trigger Database Table Creation
Use this method only if the tables are not created automatically:
Backup your database first!
Then go to:
WooCommerce > Status > Tools > Create default WooCommerce pages
and
WooCommerce > Status > Tools > Update database
3. Contact support of Woocommerce plugin directly – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

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Abhinandan

Participant

May 30, 2025 at 06:22

Hello Team,

Greetings of the day!!!

We have tried following things…
1. analyse bot traffic.
2. checked for abnormal plugin.
3. removed unwanted plugin.
4. tried restoring website on three different dates.

still it is using high resource usage.
see screenshots

i think as pro elemantor is saying it might be having problem. see screenshot.

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Alex Carter

Support staff

May 30, 2025 at 07:57

Hello,

Thank you for reaching out and for providing detailed information regarding the performance issues on your website.

We are currently working on a new version of the theme, which will include the improvements you have requested. Please download the theme and core plugin archive from the link provided in the private content section.

We kindly ask you to test them, but please make sure to create backups before proceeding. At this stage, approximately 30% of the work has been completed, so we would appreciate it if you could let us know whether there has been any improvement in CPU and RAM usage.

Additionally, kindly disable all unnecessary widgets for Elementor that you are not currently using https://prnt.sc/Dgwb4Y_CDkZW /admin.php?page=elementor-element-manager .
There are approximately 300 widgets in total. Each widget consists of a separate CSS and JS file. As a result, around 400 individual files are being loaded, which causes the website to slow down significantly due to the high number of server requests.

Once this has been done, please try running the test again after implementing all of the recommended steps.

Best Regards,
8Theme’s Team

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Abhinandan

Participant

May 30, 2025 at 08:15

thanks can you guide me step by step process to disable all unnecessary widgets for Elementor that we are not currently using.

additionally i’d update you the rescource usage after updating theme..

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Alex Carter

Support staff

May 30, 2025 at 08:17

Hello,

Dashboard > Elementor > Element Manager > https://elementor.com/help/element-manager/

Warm Regards,
The 8Theme Team

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Abhinandan

Participant

May 30, 2025 at 08:25

Highly appreciate above piece of information, eventually you helped us with constant problem with our website.

that will certainly improve regular performance..

what do you think we have restored our website 27 days back that means 3 weeks of work had been lost, in order to seek solution of current senario, so this problem isn’t have any thing to do with realtime data and databases. shall i restore our website to 2 or three days back when we haven’t made any changes??

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Andrew Mitchell

Support staff

May 30, 2025 at 13:46

Hello, Abhinandan,

We kindly recommend that you create a backup of your current website and consider reverting to a version from 2–3 days ago. This precautionary step will allow you to restore the site to a stable version in case any performance issues arise again.

Best regards,
The 8Theme Team

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Abhinandan

Participant

June 2, 2025 at 10:20

have tried several solution given by team and hostinger.

none helped.

want to ask you…high CPU usage is appearing with my site or there are also some sites suffering the same issue.

performance drop
page speed crached
even sometimes loading took sevral seconds.

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Andrew Mitchell

Support staff

June 2, 2025 at 11:09

We would like to kindly clarify a few details regarding the recent issue:

1. Have you restored the version of your website from 2–3 days ago?
2. Did the performance issue reappear after restoring the previous version?
3. Was the same issue present with the new version of the website?

Additionally, we would like to inform you that we are currently working on a major performance update to further enhance your website’s functionality.

Best regards,
8Theme Team

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Abhinandan

Participant

June 2, 2025 at 11:23

1. restored on 30may25 to the restoring point 117may25
and database on 25may25

2. restored due to high resources usage. still the same is happening even multiple restoration caused database errors and very slow loading

3. current Version: 9.4.14

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Abhinandan

Participant

June 2, 2025 at 11:52

our website used to be rocket speed.

around 20may now it is slower than the snail.

check it yourself.

google analytics(no huge traffic) and CPU strike screenshot attached.

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Andrew Mitchell

Support staff

June 2, 2025 at 16:58

Hi Abhinandan,

Thank you for reaching out and bringing this to our attention.

We are currently working intensively on a new update that includes significant optimizations for CPU and RAM usage on the server side, along with many other improvements aimed at enhancing overall performance.

In the meantime, we are sending you a test archive via private message. We kindly ask you to try it out and monitor how it affects your CPU performance over time. Your feedback will be very valuable in helping us fine-tune the update before its official release.

Thank you for your patience and cooperation.

Best regards,
8Theme’s Team

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Abhinandan

Participant

June 2, 2025 at 18:38

half of the error was due to litespeed cache plugin..(this plugin might be conflicting with something in our theme)

uninstalled it although server is hitting resources limit but with half frequency.

suppose before it was 50 errors in one hour now it’s 25 or even less.

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Andrew Mitchell

Support staff

June 2, 2025 at 20:45

Dear Abhinandan,

Thank you for your message.

Please kindly provide us with more details regarding the errors you are experiencing. Could you let us know exactly what kind of errors are occurring and, if possible, send us screenshots of the issue? This will help us better understand the situation and assist you more effectively.

Additionally, we kindly ask you to enable the WordPress debug mode so we can review the log files for any related errors. Once enabled, please send us the debug.log file located in the /wp-content/ directory.

To enable debug mode in WordPress, please follow these steps:

1. Connect to your website via FTP or use your hosting file manager.
2. Locate the wp-config.php file in the root directory of your WordPress installation.
3. Open the wp-config.php file in a text editor.
4. Find the line that says:
define(‘WP_DEBUG’, false);
5. Change it to:
define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);
6. Save the changes and re-upload the file if necessary.

This will enable debug mode and create a debug.log file in the /wp-content/ folder, which will record any errors or warnings generated by your site.

We appreciate your efforts in troubleshooting this and look forward to receiving the requested information so we can further investigate and assist you.

Best regards,
8Theme’s Team

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