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Customizing the text on on the “thank you for your order”-e-mail

This topic has 3 replies, 3 voices, and was last updated 7 months ago ago by Andrew Mitchell

  • Avatar: Woolwolf
    Woolwolf
    Participant
    November 12, 2024 at 11:34

    I am experiencing an issue where my “Thank You for Your Order” emails are ending up in my customers’ spam folders. I would like to customize the content of these emails to see if it helps improve delivery. However, I am unable to locate this email template under WooCommerce > Settings > Emails. Can you assist me in finding it?

    And also do you have any other advice on how to avoid the emails going to spam?

    Best Regards
    Trine

    Please, contact administrator
    for this information.
    #422918 Copied Theme version: 9.4.4
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2024 at 13:29

    Hello,

    Thank you for reaching out to us.

    We understand the importance of ensuring that your “Thank You for Your Order” emails are delivered successfully to your customers’ inboxes. To customize the content of these emails, you can find the template under **WooCommerce > Settings > Emails**. Specifically, look for the ** Completed order** or **Processing Order** email templates, as these are typically the ones sent after an order is placed. You can customize these templates by clicking on the “Manage” button next to the respective email and then selecting the “Customize” option.

    If you are unable to locate the specific template, it may be due to a plugin conflict. In that case, we recommend checking if any third-party plugins are overriding the default WooCommerce email templates. You can also try switching to a default Woocommerce theme (such as Storefront) temporarily to see if the issue persists.

    Regarding your concern about emails going to spam, here are a few suggestions to help improve email deliverability:

    1. **Use a Professional Email Address**: Ensure that your emails are sent from a professional domain-based email address (e.g., info@yourdomain.com) rather than a free email service (e.g., Gmail or Yahoo).

    2. **Set Up SPF, DKIM, and DMARC Records**: These are email authentication protocols that help verify the legitimacy of your emails. You can set them up through your domain hosting provider to improve email deliverability.

    3. **Use an SMTP Plugin**: WooCommerce emails are sent using the default WordPress mail function, which may not be reliable. We recommend using an SMTP plugin (such as WP Mail SMTP) to send emails through a dedicated email server, which can help prevent them from being marked as spam.

    4. **Avoid Spam Trigger Words**: Review the content of your emails to ensure they do not contain words or phrases commonly associated with spam (e.g., “free,” “click here,” “act now”). Keeping the content professional and concise can help.

    5. **Check Email Content Formatting**: Ensure that your email templates are properly formatted, with a good balance of text and images, and avoid using excessive links or large attachments.

    We hope this information helps resolve the issue. If you need further assistance, you can contact the Woocommerce support team – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    #422935 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 22, 2024 at 22:40

    Dear Woolwolf,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #424792 Copied
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