• 

  dhawalrege

  Participant

  August 25, 2020 at 14:12

  When I click on customize, nothing loads, I mean nothing at all.

  #249210 Copied Theme version: 6.3.9.3 WooCommerce version: 5.5
  3 Answers
  

  Rose Tyler

  Support staff

  August 25, 2020 at 16:30

  Hello,

  Thanks for contacting us.
  Please provide temporary wp-admin access.

  Regards

  #249237 Copied
  

  dhawalrege

  Participant

  August 25, 2020 at 16:51

  I am not even able to create a user, just checked. The create password field is gone! Nothing like this had happened before activating the theme.

  Error:please enter password.

  #249244 Copied
  

  John Holden

  Participant

  August 26, 2020 at 05:54

  Hi,

  Please send:

  – Screenshots of issues
  – FTP info (server, username, password, port)
  – Admin info (wp-admin URL, username, password)

  I will check this problem for you.

  Regards,
  Hung PD

  #249315 Copied
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