Customize theme or Theme Options not working

This topic has 5 replies, 2 voices, and was last updated 1 year, 11 months ago ago by 48memory

  • Avatar: 48memory
    48memory
    Participant
    April 6, 2022 at 16:24

    Since I have purchased the Store Theme, I am unable to access any options that will enable me to customise the theme (Logo, Top Banner, Footer, …).
    I was using the latest versions of the following plugins:
    – Elementor 3.6.2
    – WooCommerce 6.3.1
    – XStore Core 4.1.3
    As a result, the customizer page isn’t showing, with multiple errors returned.

    I downgraded some plugins
    – Elementor 3.5.6
    – WooCommerce 6.2.2
    All the errors related to them disappeared, but the XStore Core one is still there.

    I really need your assistance in fixing this

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 7, 2022 at 00:27

    Hello,

    Sorry but I can’t log in to your Dashboard https://prnt.sc/Jh0E9iw03AQv
    Provide the correct password, please.

    Regards

    Avatar: 48memory
    48memory
    Participant
    April 7, 2022 at 00:35

    Please try again with the same password

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 7, 2022 at 01:16

    Hello,

    To change the logo and header go to Theme Options > Header builder > https://gyazo.com/8a63b067d2102534f91a5bf68483b6da
    Header builder video tutorials https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

    To change the footer go to Static blocks > edit Footer static block using Elementor.

    Besides, update Elementor Pro plugin to the latest version because you use out of date version of plugin.

    Regards

    Avatar: 48memory
    48memory
    Participant
    April 7, 2022 at 07:29

    Thank you for your feedback. I just realised that I can access the options via Google Chrome but not Safari.
    On Safari, the issue still persists https://gyazo.com/5e8e2af2adbf3ba7961dd25f76c2b4e7

    I m going to close the issue and use Chrome for now. Thank you

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The issue related to '‘Customize theme or Theme Options not working’' has been successfully resolved, and the topic is now closed for further responses

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