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Topic: Customize bar on my site not loading for a few days now

The Giftery Israel

Participant

May 18, 2022 10:19 am

Hi i am trying to remove a banner on my site that I put up whilst i closed store for a week and now i would like to remove it but when i click the customize button on the top bar, it keeps loading and loading and never allowing me to access it. tried for a few days, a few different computers with cleared caches etc.
please advise thanks.
Site URL: hidden
Theme version: 8.1.5

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Rose Tyler

Support staff

May 18, 2022 1:13 pm

Hello,

Provide temporary wp-admin access, so we can take a closer look.

Regards

#324138 copied to clipboard

The Giftery Israel

Participant

May 19, 2022 11:48 am

here

Content is visible for topic creator and
support staff only.

#324214 copied to clipboard

Olga Barlow

Support staff

May 19, 2022 6:17 pm

Hello,

Never save theme options as a Draft https://prnt.sc/dfr_pIsyFJMv Use only Publish option.
Check now.

Regards

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