Customization is not reflecting in the website when checking in browser.

This topic has 34 replies, 4 voices, and was last updated 1 weeks, 3 days ago ago by Jack Richardson

  • Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    October 20, 2025 at 12:13

    Hello,
    when i customize the theme with our images then it is not showing in browser when i check with domain. also website sometime break. sometime it show image but most of the time it doesn’t showing also i have checked with multiple broser.

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    support staff only.
    33 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    October 20, 2025 at 12:39

    Hello,

    Thank you for reaching out to us.

    Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
    Navigate to Elementor > Tools > Regenerate CSS & Data.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    October 20, 2025 at 13:51

    Hello,

    Kinldy check i have added xstore Slides but it is not showing in website but showing in the custmization dashboard.

    Please contact administrator
    for this information.
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    Avatar: Alex Carter
    Alex Carter
    Support staff
    October 20, 2025 at 14:55

    Hello,

    Fixed.

    Please use Clear cache Chrome extention https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn/RK%3D2/RS%3DzwqaryCReNAACSfd_oYYPpX0_tw- to clear the browser cache if you use Chrome.

    Best Regards,
    8Theme’s Team.

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    November 3, 2025 at 06:50

    Hello,
    Tablet & mobile dashboard not shwoing correct. kinldy help in correcting Tablet & mobile view dashboard. I have provided you access as admin.

    Please contact administrator
    for this information.
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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2025 at 10:26

    Hello @KSP ELECTRONICS,

    Could you please check again? The issue you experienced with your homepage banner was related to the section settings (https://prnt.sc/bTbRt2gDK31f). The section was set to stretch to the full height of the device, which caused it to stretch on tablet and mobile devices while the background image was set to “contain.”

    We have updated this setting to “cover” (https://prnt.sc/5IF-k3FpUjlv). Please clear your cache and check the result now.

    Best regards,
    Jack Richardson
    8Theme Team

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    November 3, 2025 at 10:40

    In the desktop view our previous setup was good, current setup is cutting the bottom portion of image. kindly correct destop as previously setting.

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    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2025 at 11:25

    Hello @KSP ELECTRONICS,

    We have improved the padding of the section shown here: https://prnt.sc/HxgXYlTn2Fx9. However, if you would like to adjust the values further, you are welcome to modify them according to your preferences.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    November 11, 2025 at 08:53

    Hi, i have edited image for mobile, but it is not showing correcting in mobile view. kindly help. I have attached the image & screenshot for your refrence.

    Please contact administrator
    for this information.
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    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    November 11, 2025 at 09:13

    Tablet view also not showing correctly.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 11, 2025 at 10:31

    Hello @KSP ELECTRONICS,

    We have improved the first slider on your homepage (you can view the video in the private content section). Please review the solution and apply similar improvements to the other sliders.

    Kindly note that content customization of a customer’s website is beyond the scope of our basic support. However, we are always happy to guide our customers on how to resolve their issues, and the video with the solution is included in the private content.

    Thank you for your understanding and for respecting our support policies.

    Best regards,
    Jack Richardson
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    November 11, 2025 at 16:05

    Thanks, I have configured now.
    Now facing another problem. I am unbale to add FAQs in the product listing through elementor & wordpress. kinldy help.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 11, 2025 at 16:22

    Hello,

    Elementor > Settings > Features > Flexbox Container > change the value to “Active”, then try to import the desired content – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

    Warm Regards,
    The 8Theme Team

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    November 11, 2025 at 16:25

    also in mobile view product page bottom price sticky section is not showing full price is cut off. kinldly check.

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    support staff only.
    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    November 11, 2025 at 16:31

    yes, i tried but only imported some part of the page. FAQs section not imported. let me show you screenshot.

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    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 11, 2025 at 17:07

    Hello @KSP ELECTRONICS,

    Kindly add the following custom CSS:

    @media only screen and (max-width: 768px) {
    .etheme-sticky-cart .single-wishlist {
        display: none;
    }
    
    .etheme-sticky-cart .single-compare {
        display: none;
    }
    }

    Additionally, to import the requested section, please activate the Accordion widget (https://prnt.sc/Pg0phxzo1PZ0) under Elements Manager: https://elementor.com/help/element-manager/

    Best regards,
    Jack Richardson
    8Theme Team

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    November 11, 2025 at 18:53

    do i need to add custom css code here? if yes should i add code at the end of all code?

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    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    November 11, 2025 at 18:57

    accordion is already activated.

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 11, 2025 at 21:20

    Hello @KSP ELECTRONICS,

    You may add the custom CSS code in the section shown in the screenshot. If you choose to do so, please place the code at the end of the existing custom CSS.

    Additionally, we have enabled all widgets on your website in the Elements Manager, so you can now import the requested section, and it should be imported correctly.

    Best regards,
    Jack Richardson
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    November 11, 2025 at 21:25

    Opps, you forgot to share screenshot of custom css code location. kinldy share the screenshot where i have to paste custom css code.
    Thankyou for your prompt support.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 11, 2025 at 21:27

    Hello @KSP ELECTRONICS,

    The screenshot showing the location of the custom CSS was provided by you and is included in your previous reply. You can add this custom CSS in Theme Options → Theme Custom CSS → Global CSS at the end.

    Best regards,
    Jack Richardson
    8Theme Team

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    November 16, 2025 at 16:18

    could you please guide me to remove the highlighted part of this page.

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    support staff only.
    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    November 16, 2025 at 16:41

    also could you tell me how can i improve my website speed?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2025 at 18:32

    Hello @KSP ELECTRONICS,

    To disable breadcrumbs on a specific page, please open the backend editor for that page, scroll to XStore Options → Layout, and set the breadcrumbs style to “Disable” (https://prnt.sc/G1YCWdtipG0q).

    Regarding performance improvements, we have a dedicated article that is regularly updated with the most effective and valuable solutions for optimizing your website’s speed. You can find it here: https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    November 22, 2025 at 09:51

    Hello, Dear Support team Sales booster is not working on my website. kinldy have a look and help me to fix this issue. thanks

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    November 22, 2025 at 12:12

    hello why my social login is not showing in destop version but it shows in mobile version, kinldy help

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2025 at 12:23

    Hello @KSP ELECTRONICS,

    Please provide clarification on the following points:

    1. Which website should we check?
    2. Please provide us with the correct access credentials to your website, as the previous ones were modified and we are currently unable to review the settings.
    3. Which sales booster is not working on your website? Is it the Sales Booster page in the dashboard or a specific booster from the list?

    The more accurate details you provide in your reply, the faster and better we can offer a solution. Please attach screenshots of the issue to help us better understand the problem.

    Best regards,
    Jack Richardson
    8Theme Team

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    November 22, 2025 at 13:00

    Kinldy guide me, how to edit account link, because it is redirecting to home page. I have also attached the screenshot for the same.

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    support staff only.
    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    November 22, 2025 at 13:06

    repeting name and location is showing in fake sales popup, kindly see the screenshot for your refrence.

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2025 at 13:47

    Hello @KSP ELECTRONICS,

    To modify the links in the elements of the Mobile Panel, please navigate to Theme Options → Mobile Panel, locate the relevant item, and set either the page URL or a custom link: https://prnt.sc/8-YqWU3yTg2s.
    For more information, please refer to our documentation: https://www.8theme.com/documentation/xstore/xstore-features/xstore-mobile-panel/.

    To assist you with the Fake Sale popup, kindly provide wp-admin access so that we can review your booster settings.

    Best regards,
    Jack Richardson
    8Theme Team

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