CUSTOMERS UNABLE TO LEAVE PRODUCT REVIEWS?

This topic has 19 replies, 2 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

  • Avatar: Jimbo
    Jimbo
    Participant
    June 2, 2015 at 10:07

    Hi,

    my customers are not able to leave customer reviews?

    it says they must be logged in? I have unticked this option via settings and reviews are enable on the products?

    Is this a theme issue or child theme issue?

    website in private content

    Please advise

    Please, contact administrator
    for this information.
    18 Answers
    Avatar: Jimbo
    Jimbo
    Participant
    June 2, 2015 at 10:21

    Hi,

    worked out how to do it now but there is a problem!

    on the products page for the category, the product title text is all messed up and out of sync??

    Please check private content for link

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    June 2, 2015 at 10:29

    Hello,

    As I see Reviews form is shown:
    http://storage1.static.itmages.com/i/15/0602/h_1433236867_4288015_92962692ac.png and I’ve tried to add a review for the product “iPhone 4 Back Glass Repair”.
    As you ticked “Comment must be manually approved” and “A comment is held for moderation” in Settings > Discussion you have to approve a comment. It should be sent to your email you wrote in Settings > General.
    The same thing appears with default WordPress theme too. You can check it yourself.

    Regards,
    Eva Kemp.

    Avatar: Jimbo
    Jimbo
    Participant
    June 2, 2015 at 10:33

    Eva,

    please see my second comment as I sorted out the reviews now.

    but the star-rating is causing an issue with the product title, it overlaps the text??

    Avatar: Eva
    Eva Kemp
    Support staff
    June 2, 2015 at 10:36

    Hello,

    Try to use this code in style.css of your child theme:

    .products-grid .product-title {
        position: relative !important;
        bottom: 10px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Jimbo
    Jimbo
    Participant
    June 2, 2015 at 10:41

    Eva,

    I already use this css in custom css

    .products-grid .product-title {
        margin-top: 10px !important;
    }
    Avatar: Eva
    Eva Kemp
    Support staff
    June 2, 2015 at 10:43

    Hello,

    Have you tried to use this code?

    .products-grid .product-title {
        position: relative !important;
        bottom: 10px !important;
    }

    Please try it.

    Regards,
    Eva Kemp.

    Avatar: Jimbo
    Jimbo
    Participant
    June 2, 2015 at 10:43

    Eva,

    Is there anyway to hide the star rating from the category product page titles?

    Avatar: Eva
    Eva Kemp
    Support staff
    June 2, 2015 at 10:46

    Hello,

    Then try this code:

    .products-grid .product-title {
        position: relative !important;
        bottom: 10px !important;
        margin-top: -20px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Jimbo
    Jimbo
    Participant
    June 2, 2015 at 10:49

    it is also not displaying corectly on the related products carosel area at the bottom of the page?

    can the star rating be disabled from the product title area Eva?

    Avatar: Eva
    Eva Kemp
    Support staff
    June 2, 2015 at 10:54

    Hello,

    To remove star-rating add this code in style.css of the child theme:

    .products-grid .star-rating {
       display: none !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Jimbo
    Jimbo
    Participant
    June 2, 2015 at 10:59

    Thanks Eva,

    How would I adjust the carosel css (related products star rating text) as the rating on the battery is out of sync at the bottom of the

    I will then decide whether to hide or keep the ratings as I suppose potential customers can see the reviews more clearly.

    Thanks for your help

    Avatar: Eva
    Eva Kemp
    Support staff
    June 2, 2015 at 11:09

    Hello,

    To remove star-rating from slider add this code in style.css:

    .slide-item .product .star-rating {
       display: none !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Jimbo
    Jimbo
    Participant
    June 2, 2015 at 11:18

    Eva,

    and if I wanted to keep, what code to adjust so it does not overlap?

    I also notice that the star rating does not change color, stays on grey? should go to yellow??

    Avatar: Eva
    Eva Kemp
    Support staff
    June 2, 2015 at 11:28

    Hello.

    To adjust star-rating in a slider add this code:

    .carousel-area .product-title {
        position: relative !important;
        bottom: 10px !important;
        margin-top: -20px !important;
    }

    If you want to change stars color you need edit the file wp-content/themes/woopress/images/rating-active.png with some image editor.

    Regards,
    Eva Kemp.

    Avatar: Jimbo
    Jimbo
    Participant
    June 2, 2015 at 11:43

    THanks Eva,

    will try code.

    What image editor do you suggest?

    Avatar: Eva
    Eva Kemp
    Support staff
    June 2, 2015 at 12:15

    Hello,

    You can try to use Photoshop.

    Regards,
    Eva Kemp.

    Avatar: Jimbo
    Jimbo
    Participant
    June 6, 2015 at 10:30

    Thanks Eva, managed to sort the colour of the stars.

    However when people select stars when leaving a review it is still yellow?

    Can the colour be changed through woocommerce css?

    Thanks

    Avatar: Eva
    Eva Kemp
    Support staff
    June 8, 2015 at 10:48

    Hello,

    As I see when stars are inactive they are grey color, but when you make a rating they are gold:
    http://storage2.static.itmages.com/i/15/0608/h_1433756830_6439345_ee23491026.png

    Please clarify what exactly you want to modify.

    Thank you.
    Regards,
    Eva Kemp.

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