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Custom Tabs not working after updates - by maricellagarciadesign

This topic has 4 replies, 2 voices, and was last updated 5 years, 11 months ago ago by Rose Tyler

  • Avatar: maricellagarciadesign
    maricellagarciadesign
    Participant
    May 28, 2018 at 04:39

    For some reason, when I click on the custom tabs after my initial content, nothing appears.

    https://wicksstudio.com/product/bird-of-paradise-22oz-cylinder/#tab_product_enquiry

    The page jumps but the tab does not open. I have no custom CSS for this field, and all the tabs are still saved in the backend.

    Help! Super important that this is activated QUICK!

    Please, contact administrator
    for this information.
    #193672 Copied Theme version: legenda WooCommerce version: 3.4
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2018 at 10:42

    Hello,

    – Does it work the same way with the parent theme?
    – Have you tried to disable all 3rd-party plugins?

    Regards

    #193753 Copied
    Avatar: maricellagarciadesign
    maricellagarciadesign
    Participant
    May 31, 2018 at 00:54

    It is not working all the time.

    If I disable the plugin, the Custom Tabs won’t link via tags and categories.

    It was working fine until we installed the update, now it is on and off.

    #193926 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2018 at 10:40

    We don’t provide support for 3-rd party plugins as it’s out of our support scope. If your tabs work if such plugins are disabled, you need to find out what plugin causes the problem and contact authors of that plugin.

    Regards

    #193974 Copied
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