Custom SVG file not working inside Revolution slider

This topic has 6 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Awais Ahmed

  • Avatar: Rohit_
    Rohit_
    Participant
    July 13, 2022 at 16:25

    Hi,
    I uploaded a custom SVG through “Add layer -> Icon/SVG -> My SVG library -> Import SVG Files”. The upload was successful and the SVG is visible as a thumbnail (uploaded item). But when I am adding this file as a layer on the slide, the SVG image is not showing. I inspected the code and found that the SVG wrapper element is there but the SVG code is not. I couldn’t find the reason but can you help me with a solution?

    5 Answers
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 14, 2022 at 06:04

    Hello, @Rohit_,

    Actually, you didn’t share your site URL and access with us so I am unable to visit your site. I have found slider revolution articles on how to set the SVG icon layers here are the links to the articles:

    https://www.sliderrevolution.com/manual/adding-and-configuring-icon-and-svg-layers/
    https://www.sliderrevolution.com/manual/adding-and-configuring-image-layers/

    I hope it helps but if not then can you please make a video of your issue and share it with us here for a better understanding of your issue. So that I will check and provide you with the best possible solution.

    Note: Kindly share your site wp-admin URL and access with us in the private content area and allow us in writing to change/remove the plugins and debug your site to solve your issue.

    Regards 8Themes Team.

    Avatar: Rohit_
    Rohit_
    Participant
    July 14, 2022 at 06:56

    Here are the access details

    Please contact administrator
    for this information.
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 14, 2022 at 07:10

    Hello, @Rohit_,

    Thanks for the video of your issue I understand your issue but the thing is you just share your site wp-admin URL and password with us where is the username/email?

    Please always share full access.

    URL:
    Username:
    Password:

    Regards 8Themes Team.

    Avatar: Rohit_
    Rohit_
    Participant
    July 14, 2022 at 07:38

    Very sorry. I forgot to include the username.

    Please contact administrator
    for this information.
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 14, 2022 at 08:23

    Hello, @Rohit_,

    Thanks for the access and the slider revolution editor URL I have a login and check your issue. I try to insert the custom SVG icon in the layer but whenever I try to insert it says to try the premium version and on your site, the basic version of the plugin is installed because with the theme it comes not the PRO version. I made a video of the testing I made here is the link to the video https://streamable.com/ggjj2m I hope you can understand.

    Regards 8Themes Team.

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