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  Hunchback

  Participant

  January 10, 2015 at 15:25

  Hello,

  I just updated our site to use your latest 2.5 version of the theme, since we were experiencing problems with users not being able to register. I supposed it’s because there has been some WP and Woocommerce updates and the theme was not recently updated. After the upload of the theme completed, the following happened:

  http://dobiart.fr/

  As you can see, we can only see the background and some sort of a gray line on top. The whole frontend is gone, apparently on all pages. Please use the info provided in the private content to look into this ASAP, since the web-shop is practically down and we have a customer who is waiting to register and order…

  Please, contact administrator
  for this information.

  #32777 Copied
  2 Answers
  

  Hunchback

  Participant

  January 10, 2015 at 15:45

  You can ignore the previous request, i’ve solved the problem by manually updating VisualComposer. I suspected the problem was caused by that, but wasn’t sure. I didn’t know how to update it, since it’s a payed-to-use plugin, but i found out eventually after careful re-read of the documentation.

  Note: It’s not very easily accessible information, you should maybe try to make it clearer and easier to find.

  Anyways, everything seems to be ok now.

  #32779 Copied
  

  Eva Kemp

  Participant

  January 10, 2015 at 16:16

  Hello,

  We’re glad you managed to resolve the issue.
  Have a nice day.

  Regards,
  Eva Kemp.

  #32785 Copied
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