Description: We are experiencing a persistent issue where certain users are unable to add items to their shopping cart. After internal testing, we have identified the following behavior:
Browser Specificity: The issue occurs almost exclusively on Google Chrome. Users on Safari do not seem to be affected.
Temporary Workaround: The problem is temporarily resolved only when the user manually clears their browser cookies and cache.
Actions Taken: To resolve this, we have already attempted to disable caching at three levels:
Server-side (Hosting/Server cache).
Website-level (WordPress/Platform settings).
CDN-level (Cloudflare cache purged and disabled for testing).
Current Status: Despite these efforts, the issue persists for Chrome users until they perform a local cleanup. Asking customers to clear their cookies is not a viable solution for our business.
Request: We need your technical team to investigate if there is a conflict with how Xstore handles sessions or cookie tokens on Chromium-based browsers, specifically regarding “SameSite” cookie attributes or session persistence that might be causing this lock.
