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Critical error when trying to edit pages

This topic has 6 replies, 4 voices, and was last updated 1 years, 2 months ago ago by Andrew Mitchell

Carty

Participant

October 13, 2024 at 13:11

Hello team,

I just updated to latest version of xstore theme and since then, I cannot edit any page.

It says there has been a critical error and the details sent in admin email.

The following was sent in email:
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.6.2
Active theme: XStore Child (version 0.0.2)
Current plugin: (version )
PHP version 7.4.33

Error Details
=============
An error of type E_ERROR was caused in line 4917 of the file /home/butterlypillow/public_html/wp-content/themes/xstore/framework/woo.php. Error message: Uncaught Error: Cannot use object of type WP_Error as array in /home/butterlypillow/public_html/wp-content/themes/xstore/framework/woo.php:4917
Stack trace:
#0 /home/butterlypillow/public_html/wp-includes/class-wp-hook.php(324): {closure}(Array, Object(WC_Product_Variable))
#1 /home/butterlypillow/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array)
#2 /home/butterlypillow/public_html/wp-content/plugins/woocommerce/includes/class-wc-structured-data.php(370): apply_filters(‘woocommerce_str…’, Array, Object(WC_Product_Variable))
#3 /home/butterlypillow/public_html/wp-includes/class-wp-hook.php(324): WC_Structured_Data->generate_product_data(Object(WC_Product_Variable))
#4 /home/butterlypillow/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array)
#5 /home/butterlypillow/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#6 /home/butterlypillow/public_html/wp-content/themes/xstore/woocommerce/content-single-product-builder.php(103): do_action(

—————————————————————

I will provide login details in private content area.

Please help me out.

Thank you.

Regards,
Carty..

Please, contact administrator
for this information.

#418447 Copied

5 Answers

Tony Rodriguez

Support staff

October 14, 2024 at 05:49

Hello, @Carty,

Thank you for contacting us and for using XStore.

1/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

2/ Provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#418465 Copied

Carty

Participant

October 18, 2024 at 16:46

Hi, I have deactivated all plugins except WooCommerce and Xstore code. Then tried to edit the page using regular WP Admin post screen and still got the same error.

So definitely it is not a plugin issue.

I have temporarily activated all my plugins now because without Elementor and other plugins my site appears broken.

However, I do provide full authorisation to you during debug to simply deactivate all the plugins and check. Please help me with the fix.

I also renewed the support license today.

Please help. I cannot edit any page on my site now 🙁

Full cpanel access provided in private content area.

Thank you.

Please contact administrator
for this information.

#419444 Copied

Luca Rossi

Support staff

October 19, 2024 at 08:06

Dear Carty,

We hope this message finds you well.

We would like to inform you that the issue has been addressed, and everything should be functioning properly now. Could you kindly verify and confirm that everything is in order on your end?

Thank you for your time and assistance.

Best regards,
8Theme Team

#419484 Copied

Carty

Participant

October 19, 2024 at 19:48

Works now. Thank you very much.

Regards,
Carty..

#419543 Copied

Andrew Mitchell

Support staff

October 19, 2024 at 19:48

Dear Carty,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#419544 Copied
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